Transforming the Character of Public Organizations: Techniques for Change Agents / Edition 1

Transforming the Character of Public Organizations: Techniques for Change Agents / Edition 1

by A. Carol Rusaw
     
 

From her own experience in various agencies and organizations, Dr. Rusaw knows that to inspire change in any organization and particularly in the public sector, change agents must understand that change is primarily collective, nonrational, and nonlinear. People who seek to create change cannot stand apart from the problems, issues, and concerns raised by their

See more details below

Overview

From her own experience in various agencies and organizations, Dr. Rusaw knows that to inspire change in any organization and particularly in the public sector, change agents must understand that change is primarily collective, nonrational, and nonlinear. People who seek to create change cannot stand apart from the problems, issues, and concerns raised by their constituents, but must merge themselves into the data-making, analysis, and diagnosis phases of consulting. The agent must, in other words, participate actively in creating change—and how the agent must do this, why, and the effects the agent can expect are the subjects of Dr. Rusaw's book. Few books discuss public sector change in the way Dr. Rusaw does here, and none incorporate the phenomenological perspective that she uses. Her book will appeal to practicing public administrators who seek real-life examples presented in conversational language. It will also be important for teachers and students in public administration, specifically in courses in organizational behavior, leadership, organization theory, human relations, and public personnel management.

Not only can change agents help public employees serve the purposes set out for them more effectively and efficiently, but by service and other efforts they can also help reverse the downward trend that has characterized the public sector in recent years. Dr. Rusaw maintains that such change is made possible by personal transformation, certainly, but also by interpersonal transformations. By focusing on individual and group needs as keys to organizational change, change agents can facilitate what is most needed: not just localized alterations but widespread, holistic transformations. Her book looks at the role of healing—particularly, the inherent skills of listening, empathizing, and encouraging—and at the ways in which people can confront and solve problems in negotiated environments. She also sees that central to re-education and re-socialization is the quality of the change agent's inner person: how well the agent is able to understand the role of self in the change process. Her book provides ways in which agents can inspire others to change too. In other words, Dr. Rusaw sees organizational change as a process moving from the inside to the outside, and it is on this foundation that her unusual, thoughtful, and ultimately practical book is based.

Read More

Product Details

ISBN-13:
9781567201031
Publisher:
ABC-CLIO, Incorporated
Publication date:
01/30/1998
Edition description:
New Edition
Pages:
262
Product dimensions:
6.00(w) x 9.00(h) x 0.75(d)

Table of Contents

Illustrations
Acknowledgments
Introduction
1Leading Public Sector Change from the Inside Out3
2A Holistic View of Organization Change13
3Techniques for Collecting and Analyzing Data27
4Building Trust and Preparing for Change41
5Implementation and Evaluation Guidelines57
6Using Self as a Change Instrument71
7Mediation Roles of Public Organizational Change Agents85
8Fostering Perspective Change for Empowerment: A Skills-Based Approach97
9Empathy and Encouragement115
10Confronting Change with Courage and Compassion125
11Hope as the Imperative for Transformation139
12The Art of Cooperation: A Case of Management-Union Joint Problem Solving155
13Creating Community in Government169
14Holistic Learning: Integrating Individual and Organizational Change181
15Change as the Ethics of Concern199
16Cultivating Integrity in Change215
Selected Bibliography227
Index237

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >