Troubleshooting Microsoft Technologies: The Ultimate Administrator's Repair Manual

Multimedia Set (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Multimedia Set)
  • All (19) from $1.99   
  • New (6) from $41.15   
  • Used (13) from $1.99   

Overview

Many IT professionals have long considered the practice of troubleshooting to be more of an art than a science. However, with the right methodology, anyone can systematically analyze and repair problems affecting an individual computer or an entire network. All it requires is an understanding of the technologies involved, knowledge of the available tools, and insight into the most common system and application issues.

Troubleshooting Microsoft Technologies is the first complete guide to troubleshooting the vast interrelationships of Microsoft network technologies. This book begins by introducing readers to the fundamentals of networks and troubleshooting. After documenting the available Microsoft troubleshooting tools, the author then attacks technology-specific problems chapter by chapter. A concise technical introduction at the outset of each chapter quickly brings readers up to speed on the technologies involved.

Key topics covered include:

  • Client-server issues, including XP-related problems
  • Office XP application and file faults
  • Disk failures
  • Domain Name Service (DNS), including client configuration, server configuration and replication, zone configuration, and Active Directory integration
  • Windows Internet Naming Service (WINS), including server and database configuration and database replication
  • Dynamic Host Configuration Protocol (DHCP), including DHCP clients and servers and relay agents
  • Network and application services such as RIS, print services, terminal services, and DFS
  • Routing and Remote Access Service (RRAS), including Network Address Translation (NAT), Virtual Private Networks (VPNs), and Remote Access Servers (RAS)
  • Active Directory (AD), including group policies, domains, trusts, replication, service integration, and security

In short, Troubleshooting Microsoft Technologies is the ultimate ready reference for solving problems on Microsoft networks.

0321133455B06022003

Read More Show Less

Product Details

  • ISBN-13: 9780321133458
  • Publisher: Addison-Wesley
  • Publication date: 6/27/2003
  • Series: Addison-Wesley Microsoft Technology Series
  • Edition description: Book & CD-ROM
  • Pages: 705
  • Product dimensions: 7.00 (w) x 9.10 (h) x 1.60 (d)

Meet the Author

A senior training consultant with CommVault Systems, Chris Wolf specializes in network troubleshooting, clustering, and enterprise storage. A regular contributor to MCP, Windows, and .Net magazines, he is also the coauthor of two other books and a frequent speaker at conferences nationwide. Chris holds the following certifications: MCSE (Windows 2000), MCT, MCP, CCNA, Network+, and A+.

0321133455AB03242003

Read More Show Less

Read an Excerpt

Many have long considered the act of troubleshooting to be more art than science. However, with the right methodology, one can systematically analyze and repair problems affecting an individual computer or an entire network. Whether you are an end user looking to exert a new level of problem solving independence or are an experienced help desk analyst or systems administrator, this book has something for you. The book not only provides answers to some of the most puzzling Microsoft computer problems, but also presents the answers in the context of the troubleshooting methodology most highly regarded in the computer industry, allowing you to learn and apply a proven troubleshooting technique to any computer problem.

The book begins by presenting the most common approaches for diagnosing and resolving problems, and then moves on to documenting all of the Microsoft troubleshooting tools at your disposal. With a troubleshooting foundation securely in place, the book then focuses exclusively on individual problem sets, including

  • Common Windows Server 2003 and Windows XP problems
  • Microsoft Office
  • Hard disk errors
  • DNS and WINS
  • DHCP
  • Routing and network services
  • Active Directory

With chapters organized and dedicated to specific problems, this book is an invaluable tool that you can use in repairing software glitches on all of the computers you manage. Since you cannot solve problems without understanding the underlying fundamentals of the technology involved, you will appreciate the concise technical introductions at the beginning of each chapter. So if you are called on to resolve a DNS problem in which you have little experience, using this reference will allow you to quickly get up to speed with DNS concepts and in turn solve the error.

While one can attempt to solve problems with just the available tools that come with the operating system, troubleshooting is much easier with the help of several tools provided by third-party vendors. When troubleshooting problems such as those that involve network name resolution or group policy objects in the Active Directory, you will be able to find the problem faster with one of the 15 third-party tools that are included with this book's companion CD.

Repairing computer problems requires the right approach, an understanding of the technologies involved, knowledge of the available troubleshooting tools, and insight into the most common operating system and application problem areas. Microsoft networks comprise a vast array of technologies, each of which is covered by its own technical reference. If you need to troubleshoot many of these technologies, you could carry 20 books around with you, which may provide some troubleshooting information on each technology, or you can carry this single reference, which details troubleshooting for nearly all of the software dilemmas you are likely to encounter.


Read More Show Less

Table of Contents

Preface.

1. Introduction.

2. Fundamental Networking.

3. Troubleshooting Techniques.

4. Monitoring and Diagnostic Tools.

5. Client-Server Troubleshooting.

6. Office XP.

7. Disk Subsystems.

8. DNS.

9. WINS.

10. DHCP.

11. Network and Application Services.

11. Routing and Remote Access.

13. Active Directory.

Appendix A. Command Line Troubleshooting Tool Reference.

Appendix B. Common Error Codes.

Appendix C. Third Party Tools.

Index. 0321133455T03032003

Read More Show Less

Preface

Many have long considered the act of troubleshooting to be more art than science. However, with the right methodology, one can systematically analyze and repair problems affecting an individual computer or an entire network. Whether you are an end user looking to exert a new level of problem solving independence or are an experienced help desk analyst or systems administrator, this book has something for you. The book not only provides answers to some of the most puzzling Microsoft computer problems, but also presents the answers in the context of the troubleshooting methodology most highly regarded in the computer industry, allowing you to learn and apply a proven troubleshooting technique to any computer problem.

The book begins by presenting the most common approaches for diagnosing and resolving problems, and then moves on to documenting all of the Microsoft troubleshooting tools at your disposal. With a troubleshooting foundation securely in place, the book then focuses exclusively on individual problem sets, including

  • Common Windows Server 2003 and Windows XP problems
  • Microsoft Office
  • Hard disk errors
  • DNS and WINS
  • DHCP
  • Routing and network services
  • Active Directory

With chapters organized and dedicated to specific problems, this book is an invaluable tool that you can use in repairing software glitches on all of the computers you manage. Since you cannot solve problems without understanding the underlying fundamentals of the technology involved, you will appreciate the concise technical introductions at the beginning of each chapter. So if you are called on to resolve a DNS problem in which you have little experience, using this reference will allow you to quickly get up to speed with DNS concepts and in turn solve the error.

While one can attempt to solve problems with just the available tools that come with the operating system, troubleshooting is much easier with the help of several tools provided by third-party vendors. When troubleshooting problems such as those that involve network name resolution or group policy objects in the Active Directory, you will be able to find the problem faster with one of the 15 third-party tools that are included with this book's companion CD.

Repairing computer problems requires the right approach, an understanding of the technologies involved, knowledge of the available troubleshooting tools, and insight into the most common operating system and application problem areas. Microsoft networks comprise a vast array of technologies, each of which is covered by its own technical reference. If you need to troubleshoot many of these technologies, you could carry 20 books around with you, which may provide some troubleshooting information on each technology, or you can carry this single reference, which details troubleshooting for nearly all of the software dilemmas you are likely to encounter.

0321133455P06202003

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)