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From the PublisherThomas J. Tierney
Worldwide Managing Director, Bain & Company
Insightful, entertaining and useful! Maister's work bridges the gap between theory and practice; grounded in conceptual bedrock, it offers practical 'Monday morning' advice for anyone involved in managing a professional service firm.
Chairman, PriceWaterhouseCoopers, Australia
David Maister is the guru of professional services. A routine reading of Maister's lessons is good religion for all practice managers.
James M. Kouzes
Coauthor of The Leadership Challenge and Credibility
True Professionalism is pure gold. You'll be able to mine this rich vein for your entire career and always discover another nugget.
Managing Partner, BDO Stoy Hayward UK
Maister is not for the fainthearted. If you are not prepared to ask the tough questions about your business, don't open this book!
Vice Chairman, Omnicom Group, Inc.
Maister's ideas are applicable in a wide range of professional businesses and are equally valid for small firms or large. This book speaks to the professional in all of us.
Chairman, WPP Group plc
Provocative, controversial and stimulating, Maister challenges traditional thinking and provides new insights on a wide range of important issues.
A. W. (Pete) Smith, Jr.
President & CEO, Watson Wyatt Worldwide
David Maister has a keen awareness of what creates success in professional service firms and a clear way of communicating ideas that truly make a difference.
John M. Westcott, Jr.
Assistant Managing Partner, Hale & Dorr, Boston
Maister in print, like Maister in person, is animated, entertaining and insightful. He always leaves the reader with food for further thought.
Robert M. Heller
Kramer, Levin, Naftalis & Frankel
David Maister is a walking oxymoron, a practical visionary whose thoughtful analysis of the professional service firm is must-reading for anyone trying to lead, manage or survive in one. If you need help getting your prima donnas to sing like a chorus, read this book — better yet, ask them to.
Managing Partner, Arthur Andersen, Australia
David Maister's knowledge of professional services is second to none.