Trust and Distrust in Organizations: Dilemmas and Approaches

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More About This Textbook

Product Details

  • ISBN-13: 9780871544865
  • Publisher: Russell Sage Foundation
  • Publication date: 4/28/2007
  • Series: Russell Sage Foundation Series on Trust
  • Edition description: New Edition
  • Pages: 381
  • Product dimensions: 6.10 (w) x 8.90 (h) x 1.10 (d)

Table of Contents

Contributors     xi
Trust and Distrust in Organizations: Dilemmas and Approaches   Roderick M. Kramer   Karen S. Cook     1
Trust and Hierarchy     19
Trust in Leaders: Existing Research and Emerging Issues   Kurt T. Dirks   Daniel P. Skarlicki     21
Supervisors as Trust Brokers in Social-Work Bureaucracies   John Brehm   Scott Gates     41
Trust and Distrust in Patient-Physician Relationships: Perceived Determinants of High- and Low-Trust Relationships in Managed-Care Settings   Karen S. Cook   Roderick M. Kramer   David H. Thom   Irena Stepanikova   Stefanie Bailey Mollborn   Robin M. Cooper     65
Monitoring, Rules, and the Control Paradox: Can the Good Soldier Svejk Be Trusted?   Gary J. Miller     99
Commitment, Trust, and Worker Effort Expenditure in Organizations   John M. Darley     127
Trust and Distrust in Teams and Networks     153
Will Security Enhance Trust Online, or Supplant It?   Helen Nissenbaum     155
Architects of Trust: The Role of Network Facilitators in Geographical Clusters   Bill McEvily   Akbar Zaheer     189
Trust in Context: The Development of Interpersonal Trust in Geographically Distributed Work   Roxanne Zolin   Pamela J. Hinds     214
Psychological Safety, Trust, and Learning in Organizations: A Group-Level Lens   Amy C. Edmondson     239
Challenges to Securing and Sustaining Trust     273
Managing Images of Trustworthiness in Organizations   Kimberly D. Elsbach     275
Paradoxes of Trust: Empirical and Theoretical Departures from a Traditional Model   J. Keith Murnighan   Deepak Malhotra   J. Mark Weber     293
Untangling the Knot of Trust and Betrayal   Sandra L. Robinson   Kurt T. Dirks   Hakan Ozcelik     327
Power, Uncertainty, and the Amplification of Doubt: An Archival Study of Suspicion Inside the Oval Office   Roderick M. Kramer   Dana A. Gavrieli     342
Index     371
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