Trust and Distrust in Organizations: Dilemmas and Approaches

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Overview

The effective functioning of a democratic society—including social, business, and political interactions—largely depends on trust. Yet trust remains a fragile and elusive resource in many of the organizations that make up society's building blocks. In their timely volume, Trust and Distrust in Organizations, editors Roderick M. Kramer and Karen S. Cook have compiled the most important research on trust in organizations, illuminating the complex nature of how trust develops, functions, and often is thwarted in organizational settings. With contributions from social psychologists, sociologists, political scientists, economists, and organizational theorists, the volume examines trust and distrust within a variety of settings—from employer-employee and doctor-patient relationships, to geographically dispersed work teams and virtual teams on the internet.

Trust and Distrust in Organizations opens with an in-depth examination of hierarchical relationships to determine how trust is established and maintained between people with unequal power. Kurt Dirks and Daniel Skarlicki find that trust between leaders and their followers is established when people perceive a shared background or identity and interact well with their leader. After trust is established, people are willing to assume greater risks and to work harder. In part II, the contributors focus on trust between people in teams and networks. Roxanne Zolin and Pamela Hinds discover that trust is more easily established in geographically dispersed teams when they are able to meet face-to-face initially. Trust and Distrust in Organizations moves on to an examination of how people create and foster trust and of the effects of power and betrayal on trust. Kimberly Elsbach reports that managers achieve trust by demonstrating concern, maintaining open communication, and behaving consistently. The final chapter by Roderick Kramer and Dana Gavrieli includes recently declassified data from secret conversations between President Lyndon Johnson and his advisors that provide a rich window into a leader’s struggles with problems of trust and distrust in his administration.

Broad in scope, Trust and Distrust in Organizations provides a captivating and insightful look at trust, power, and betrayal, and is essential reading for anyone wishing to understand the underpinnings of trust within a relationship or an organization.

A Volume in the Russell Sage Foundation Series on Trust

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Product Details

  • ISBN-13: 9780871544865
  • Publisher: Russell Sage Foundation
  • Publication date: 4/28/2007
  • Series: Russell Sage Foundation Series on Trust Series
  • Edition description: New Edition
  • Pages: 393
  • Product dimensions: 6.10 (w) x 8.90 (h) x 1.10 (d)

Meet the Author

RODERICK M. KRAMER is the William R. Kimball Professor of Organizational Behavior in the Graduate School of Business, Stanford University.

KAREN S. COOK is Ray Lyman Wilbur Professor of Sociology, Stanford University.

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Table of Contents

Contributors xi
Chapter 1 Trust and Distrust in Organizations:
Dilemmas and Approaches 1
Roderick M. Kramer and Karen S. Cook
PART I TRUST AND HIERARCHY 19
Chapter 2 Trust in Leaders: Existing Research and Emerging Issues 21
Kurt T. Dirks and Daniel P. Skarlicki
Chapter 3 Supervisors as Trust Brokers in
Social-Work Bureaucracies 41
John Brehm and Scott Gates
Chapter 4 Trust and Distrust in Patient-Physician
Relationships: Perceived Determinants of High- and Low-Trust Relationships in Managed-Care Settings 65
Karen S. Cook, Roderick M. Kramer, David H. Thom, Irena Stepanikova,
Stefanie Bailey Mollborn, and
Robin M. Cooper
Chapter 5 Monitoring, Rules, and the Control
Paradox: Can the Good Soldier
Svejk Be Trusted? 99
Gary J. Miller
Chapter 6 Commitment, Trust, and Worker Effort
Expenditure in Organizations 127
John M. Darley

PART II TRUST AND DISTRUST IN TEAMS
AND NETWORKS 153
Chapter 7 Will Security Enhance Trust Online,
or Supplant It? 155
Helen Nissenbaum
Chapter 8 Architects of Trust: The Role of Network
Facilitators in Geographical Clusters 189
Bill McEvily and Akbar Zaheer
Chapter 9 Trust in Context: The Development of
Interpersonal Trust in Geographically
Distributed Work 214
Roxanne Zolin and Pamela J. Hinds
Chapter 10 Psychological Safety, Trust, and
Learning in Organizations:
A Group-Level Lens 239
Amy C. Edmondson
PART III CHALLENGES TO SECURING
AND SUSTAINING TRUST 273
Chapter 11 Managing Images of Trustworthiness in Organizations 275
Kimberly D. Elsbach
Chapter 12 Paradoxes of Trust: Empirical and
Theoretical Departures from a Traditional Model 293
J. Keith Murnighan, Deepak Malhotra,
and J. Mark Weber
Chapter 13 Untangling the Knot of Trust and Betrayal 327
Sandra L. Robinson, Kurt T. Dirks,
and Hakan Ozcelik
Chapter 14 Power, Uncertainty, and the
Amplification of Doubt:
An Archival Study of Suspicion Inside the Oval Office 342
Roderick M. Kramer and Dana A. Gavrieli
Index 371

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