Trust in Organizations: Frontiers of Theory and Research / Edition 1

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Trust plays a central role in organizational life. It facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective relationships.

This volume brings together a cross-disciplinary group of contributors to present some of the latest, most exciting conceptual perspectives in the field and to demonstrate a variety of new methodological approaches to the study of trust. It includes discussions on: the psychological and social antecedents of trust; the effects of social and organizational structures on trust; and the broad effects of trust on organizational functioning.

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Editorial Reviews

An edited collection of 18 theoretical and empirical contributions resulting from a May 1994 conference at the Stanford U. Graduate School of Business, which brought together social scientists interested in studying trust in organizations from a variety of disciplinary perspectives. The coverage includes discussion of the psychological and social antecedents of trust, the effects of social and organizational structures on trust, and the broad effects of trust on organizational functioning. Paper edition (unseen), $27.95. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780803957404
  • Publisher: SAGE Publications
  • Publication date: 11/28/1995
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 440
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.98 (d)

Table of Contents

1 Whither Trust? 1
2 Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls 16
3 Trust and Technology 39
4 Trust-Based Forms of Governance 51
5 Trust and Third-Party Gossip 68
6 Collaboration Structure and Information Dilemmas in Biotechnology: Organizational Boundaries as Trust Production 90
7 Developing and Maintaining Trust in Work Relationships 114
8 Micro-OB and the Network Organization 140
9 Swift Trust and Temporary Groups 166
10 The Road to Hell: The Dynamics of Distrust in an Era of Quality 196
11 Divergent Realities and Convergent Disappointments in the Hierarchic Relation: Trust and the Intuitive Auditor at Work 216
12 Beyond Distrust: "Getting Even" and the Need for Revenge 246
13 Organizational Responses to Crisis: The Centrality of Trust 261
14 Trust and Crisis 288
15 The Organizational Trust Inventory OTI: Development and Validation 302
16 Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions 331
17 Collective Trust and Collective Action: The Decision to Trust as a Social Decision 357
18 Understanding the Interaction Between Procedural and Distributive Justice: The Role of Trust 390
Index 414
About the Contributors 423
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