Jeffrey Gitomer's Little Teal Book of Trust: How to Earn It, Grow It, and Keep It to Become a Trusted Advisor in Sales, Business, & Life (Jeffrey Gitomer's Little Books Series)

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Overview

Trust is the basis for all relationships. This book will help you:

Tell the truth. This is the number one element of trust AND relationships. Do what you say you will do. This is a test for being trustworthy and reliable. Communicate in a timely manner. This shows you are responsible, on top of it, and that you care. Bring value beyond your product or service. What you do to help others be more successful is a true reflection of your character. Be on time. Being on time shows you respect the other person’s time. Be friendly. Smiling people are the gateway to open communication. Be sincere. This can only come from belief in what you do, loving what you ...

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More About This Book

Overview

Trust is the basis for all relationships. This book will help you:

Tell the truth. This is the number one element of trust AND relationships. Do what you say you will do. This is a test for being trustworthy and reliable. Communicate in a timely manner. This shows you are responsible, on top of it, and that you care. Bring value beyond your product or service. What you do to help others be more successful is a true reflection of your character. Be on time. Being on time shows you respect the other person’s time. Be friendly. Smiling people are the gateway to open communication. Be sincere. This can only come from belief in what you do, loving what you do, and caring for others. Show and say genuine thanks. Be grateful for the opportunity to be of service. Be consistent. I believe this element of trust is the most difficult to master because it combines all the other elements. Give trust. You become trustworthy by giving trust.

Product Details

  • ISBN-13: 9780137154104
  • Publisher: FT Press
  • Publication date: 12/5/2008
  • Pages: 198
  • Sales rank: 132,656
  • Series: Jeffrey Gitomer's Little Books Series
  • Product dimensions: 5.20 (w) x 7.50 (h) x 0.70 (d)

Meet the Author

Jeffrey Gitomer is the world's #1 expert on selling. He is author of the WSJ and BusinessWeek best-seller Jeffrey Gitomer's Little Red Book of Selling (over 400,000 sold) as well as the WSJ and BusinessWeek best-seller The Little Red Book of Sales Answers (Prentice Hall) (over 130,000 sold); The Sales Bible (over 200,000 sold) ; and Customer Satisfaction is Worthless, Customer Loyalty is Priceless. He gives over 100 presentations a year, serving customers ranging from Coca-Cola to Cingular Wireless to Wells Fargo Bank to IBM and Mercedes Benz.

Table of Contents

Trust Me
Why should I trust you?
What is this book about?

Section 1: Ask Yourself...
Do you trust yourself?
Why should you trust others?
Why should you take someone's advice?
Are your neighbors and friends your advisors?
Higher levels of trust—health, home, money
Do I trust my partner?
What are the elements that lead to trustworthiness?
Who do you trust?
Who trusts you?
Who trusts who?
What is the image you have of yourself?
Honesty...a self-assessment

Section 2: The 14.5 Definition of Trust
The risk of trust and trusting—trust is a risk
Initial trust is tentative
Trust is a form of faith
Trust lowers resistance
Trust lowers barriers
Friendship leads to trust
Business relationships lead to trust
Business deals are based on trust
Dealings over time lead to trust
Sales are based on trust
Trust is the link between yes an no
Trust is a green light
Personal relationships lead to trust
Marriage is based on love and trust
Trust breeds confidence—in yourself and from others

Section 3: 23.5 Characteristics of Trusted and Trustworthy People
To get trust, first give trust
Surprise (genuine) helps lead to trust
Trust grows slowly over time
Giving value first leads to trust
Questions that differentiate, especially in matters of money, lead to trust
Competency and superior skill leads to trust
Creativity leads to trust
WOW! leads to trust
Giving trust least to getting trust
Superior knowledge and genuine help lead to trust
Superior service leads to trust
Understanding leads to trust
Willingness to help leads to trust
Trust and honest dealings lead to trust
Respect and reliability over time leads to trust
Desire to serve with a grateful heart leads to trust
Dedication to serving and enlightening others based on heartfelt belief leads to trust
Random acts of kindness and the desire to do the best job possible leads to trust
Accurate advice over time and friendship without condition or expectation lead to trust
Superior performance with passion over time leads to trust
Dedication to personal excellence and mastery of a craft leads to trust
Friendship based on respect, mutual admiration, truth, and fun leads to trust
I trust myself first

Section 4: Business and Sales Advice you Can Trust…And Bank On
I found someone I trust
Are you the real (sales) thing? Chances are you're not
Will the REAL presenter please stand up?
If you can prove your claims, they will buy from you
Entertain, engage, create the value, prove it, and they will buy
A sales principle that leads to wealth - it's all about them
Managers say customer relationships are their top issue
The relationship edge…are you on it, in it, or over it?
How to make a relationship of trust blossom
Corporate Trust
People of influence are successful. Are you one of them?

Section 5: Trust Recovery
General rules for trust recovery
In business with customers
In business with coworkers
In business with vendor
In life with friends
In life with family
In life with spouse

Section 6: Becoming a Trusted Advisor
Part One: What is being a trusted advisor all about?
Part Two: Understanding and self-discovery
Part Three: The elements and characteristics of trusted advisors
Trusted advisor self-evaluation
Part Four: Think about WHO and WHY
Part Five: The POWER of engagement
Part Six: You must become proficient before you can master
Part Seven: Upon arrival, make certain your seatbelt is fastened

Section 6.5: Truth, Trust, Value
The Value of Trust
The truth about truth. No truth, no nothing
You don't "get" respect, you "earn" it

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Sort by: Showing all of 13 Customer Reviews

  • Posted January 12, 2009

    Best book in the series so far...

    I recieved an email notice that Mr. Gitomer was releasing another book so I hightailed it out to the local Barnes and Noble...Started reading Saturday Evening and returned to finish it Sunday. Absolutely a "MUST" read for any professional. The content keeps you drawn in and relivant in business, sales, marketing to personal relationships. Thanks again for another great book!

    1 out of 2 people found this review helpful.

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  • Posted October 5, 2009

    more from this reviewer

    This Book Will Help You Succeed Today

    If you are in business today...the key to success is relationships! And the glue for relationships is TRUST! This book is a short and quick read (so there is no excuse of "I can't read a book that long") and it absolutely pregnant with information. http://www.photographybyski.com

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  • Posted June 29, 2009

    I Also Recommend:

    9780061379406 9780471456292

    Gitomer gets to the heart of trusting relationships

    Most of my reviews score high. This is because I preview the book prior to purchase for up to an hour reading and skimming, and only purchase those I find of value. I bought this book because of its practical advice on becoming and remaining a "trusted advisor". As a consultant, that is among the main reasons for another to hire or recommend my services. Although most of the advice is common sense, such is really "uncommon" in today's business world. And his books "codify" it in plain language. There's no wasted language or useless platitudes here.

    I have about all Jeffrey's books, and find them and this book useful for review and reaffirmation of basic business principles (and not just limited to business) in building and maintaing a practice that also allows me to feel good about myself and sleep at night. I consider Jeffrey's Sales Bible (both editions) to be among the best of the genre.

    Most of the books of this type that I buy are ones that bear re-reading. And this book "... of Trust", is definately one I re-read. I definately recommend it.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Posted March 30, 2009

    Practice It; Get It

    Jeff gives ideas that you may not have thought about in obtaining and keeping trust. He's format is the same as his previous books, filled with humor, clever ideas and useful systems. However, if you think that the information he gives is stuff you have read before, think again. Jeff knows what the same ol' same is too, so he isn't going to insult your intelligence with that. Jeff's ideas are useful and can be used right away.

    I'm adding this to my little color books from Jeff. You should too.

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  • Posted March 16, 2009

    Motivating and useful.

    I love all of Gitomer's books. Always to the point, motivating, and full of useful tidbits for improving customer service and marketing departments.

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  • Posted March 9, 2009

    Gitomer Nails Another One

    Excellent book - great presentation style. Lots of energy throughout the book. Reinforces many of the things we already know, but need to be reminded of.

    Gitomer for President

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  • Anonymous

    Posted January 15, 2009

    What a bore

    BORING...TOO much Rambling

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    Posted March 30, 2009

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