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Trust Process in Organizations: Empirical Studies of the Determinants and the Process of Trust Development

Overview

Experts in sociology and organizational dynamics contribute empirical studies of trust processes between people in organizations, taking into account rational and psychological motivations. The authors discuss key elements of the field including how trust develops with time, and how its development is affected by social- psychological phenomena. Nooteboom and Six (both Rotterdam School of Management, Erasmus U. Rotterdam, The Netherlands) edit 9 articles including the nature and antecedents of trust, norm ...
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Overview

Experts in sociology and organizational dynamics contribute empirical studies of trust processes between people in organizations, taking into account rational and psychological motivations. The authors discuss key elements of the field including how trust develops with time, and how its development is affected by social- psychological phenomena. Nooteboom and Six (both Rotterdam School of Management, Erasmus U. Rotterdam, The Netherlands) edit 9 articles including the nature and antecedents of trust, norm violations and informal control in organizations, and the dynamics of trust and trouble. The volume may be of interest to scholars of organization, management, organizational behavior, and related fields. Annotation ©2003 Book News, Inc., Portland, OR
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Product Details

  • ISBN-13: 9781843760788
  • Publisher: Elgar, Edward Publishing, Inc.
  • Publication date: 1/1/2003
  • Pages: 243

Table of Contents

List of figures
List of tables
List of contributors
1 Introduction 1
2 The trust process 16
3 Governance seen from a framing point of view: the employment relationship and relational signalling 37
4 Trust and power as means of coordinating the internal relations of the organization: a conceptual framework 58
5 Calculativeness, trust and the reciprocity complex: is the market the domain of cynicism? 75
6 Understanding the nature and the antecedents of trust within work teams 105
7 Trusting others in organizations: leaders, management and co-workers 125
8 Trust building inside the 'epistemic community': an investigation with an empirical case study 147
9 Norm violations and informal control in organizations: a relational signalling perspective 168
10 The dynamics of trust and trouble 196
11 Conclusions 223
Index 231
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