Trust Rules: How to Tell the Good Guys from the Bad Guys in Work and Life

( 10 )

Overview

Whom can you trust? It's not an easy question to answer, yet it couldn't be more important to try. Hook up with the wrong crowd, and there goes a career—or worse. As scholar Linda Stroh argues, trust is a prerequisite for effective management, and it contributes directly to personal success. To find out how to tell the good guys from the bad guys, Stroh interviewed over three hundred businesspeople. The result is a thorough and invaluable compendium of lively stories, lessons learned in the trenches, and ...

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Trust Rules: How to Tell the Good Guys from the Bad Guys in Work and Life

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Overview

Whom can you trust? It's not an easy question to answer, yet it couldn't be more important to try. Hook up with the wrong crowd, and there goes a career—or worse. As scholar Linda Stroh argues, trust is a prerequisite for effective management, and it contributes directly to personal success. To find out how to tell the good guys from the bad guys, Stroh interviewed over three hundred businesspeople. The result is a thorough and invaluable compendium of lively stories, lessons learned in the trenches, and practical tools and principles. Readers will learn how to identify the trustworthy at work and in their personal lives—giving their careers a boost and helping them sleep better at night.

That's because having trustworthy people around us makes organizational life much easier and less stressful. Yet, since ancient times, people have pondered the issue of trust. How do we decide who to let into our inner circle? To what degree do trusting relationships impact our performance at work? What are the consequences of misplaced trust? Must trust be unconditional? Taking these questions out of the realm of the philosophers, Linda Stroh draws from her extensive research to highlight common themes and the hard-won lessons learned from experience. She then distills their thoughts and experiences into practical tools and techniques for assessing trustworthiness—including your own—and applying these tools in a variety of situations. Integrating insights from management and psychology, Stroh shows readers how to pay attention to red flags in relationships and ultimately develop a network of trustworthy people that will help them succeed in business and beyond.

Combining rigorous primary research with practical application, and using engaging stories and insights throughout, this book will help general readers, professors and students, and professionals alike attain their goals more quickly and with greater satisfaction.

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Editorial Reviews

From the Publisher

"Stroh, a business professor at Loyola University in Chicago, offers a primer on trust in the workplace, based on interviews with more than 300 peoplefrom manufacturing-line workers to the CEOs of major multinationals from Mattel to Gillettewho give their views on whom you can trust at work, whom you can't, and why. One suggestion: Don't use your gut when evaluating people. Rather, Stroh recommends using a multipoint mental checklist such as taking note when someone tactfully tells you that you've made a big mistake. You can't trust sycophants."

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U.S.News & World Report

"Stroh (business, Loyola University) argues that trust is a prerequisite for effective management, and that it contributes directly to personal success. To find out how to tell the 'good guys' from the 'bad guys,' she interviewed about 300 people, resulting in a compendium of lively stories, lessons learned in the trenches, principles, and practical tools. Integrating insights from management and psychology, she shows how to pay attention to red flags in relationships and develop a network of trustworthy people who will help readers succeed in business and in their personal lives."

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Reference and Research Book News

"Having interviewed 300-plus people on the topic of trust, Stroh….[h]ere compiles guidelines and tools to develop more accurate perceptions. She offers definitions of and rules for assessing trustworthiness as well as examples of trustworthy people in the dating, business, and everyday spheres. She also presents chapters on betrayal, second chances, reconciliation, and coping mechanisms. Interestingly, she includes a chapter on trusting oneself (e.g., to diet, be more patient, quit an affair). For a topic so integral to everyday life, trust is rarely so thoroughly explored as it is here. Recommended for all libraries."

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Library Journal

"Stroh (business, Loyola Univ., Chicago) has written a very interesting book about how to determine the trustworthiness of colleagues in the workplace, as well as personal acquaintances. Trustworthiness is an important component of successful business relationships today, and this book considers a key component of organizational behavior in a unique, effective manner. The author addresses the common problems of trusting the wrong people and suffering the consequences. She also discusses how to determine who is trustworthy and what to do with people who are not, as well as how to assess relationships to see how they have evolved over time. The book includes a Trust Rules Questionnaire that serves as an evaluation tool for determining the trustworthiness of confidants. Stroh suggests that people periodically reassess their relationships with those they trust, to assess current situations. She includes important information from a variety of successful business practitioners regarding their wisdom and evaluation of what it means to be trustworthy in the business world. Her methodology includes surveys and personal interviews with hundreds of business practitioners, and her outcomes are useful for evaluative purposes. Recommended. General readers; students, upper-division undergraduate and up; and practitioners."

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Choice

Library Journal

Having interviewed 300-plus people on the topic of trust, Stroh (business, Loyola Univ., Chicago; coauthor, The Basic Principles of Effective Consulting) here compiles guidelines and tools to develop more accurate perceptions. She offers definitions of and rules for assessing trustworthiness as well as examples of trustworthy people in the dating, business, and everyday spheres. She also presents chapters on betrayal, second chances, reconciliation, and coping mechanisms. Interestingly, she includes a chapter on trusting oneself (e.g., to diet, be more patient, quit an affair). For a topic so integral to everyday life, trust is rarely so thoroughly explored as it is here. Recommended for all libraries.


—Deborah Bigelow
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Product Details

  • ISBN-13: 9780275998646
  • Publisher: Greenwood Publishing Group, Incorporated
  • Publication date: 8/30/2007
  • Pages: 184
  • Product dimensions: 6.30 (w) x 9.30 (h) x 0.90 (d)

Meet the Author


Dr. Linda K. Stroh is a Loyola Faculty Scholar and Emeritus Professor at the Graduate School of Business, HRER, Loyola University Chicago. Dr. Stroh has authored five books and written over 100 articles dealing with human and organizational behavior. Her work has been cited in the New York Times, Fortune, Newsweek, U.S. News & World Report, the Wall Street Journal, NBC's Nightly News, CNN, and she has been interviewed by Gagyle King on Oprah & Friends XM radio.
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Table of Contents

Foreword ix

Acknowledgments xi

Introduction xiii

Chapter 1 The Landscape of Trust 1

Chapter 2 Telling the Good Guys from the Bad Guys at Work 10

Chapter 3 Telling the Good Guys from the Bad Guys in Life 37

Chapter 4 The Rules for Assessing Trustworthiness 63

Chapter 5 How Is It That We Fool Ourselves? 68

Chapter 6 Where Do I Fit into All of This? 75

Chapter 7 Using the Trust Rules Toolkit 78

Chapter 8 Those Conditional Relationships 83

Chapter 9 Living and Working with Untrustworthy People 88

Chapter 10 Shattered Trust: Why Do Those Bad Guys Do That Bad Stuff? 93

Chapter 11 What about a Second Chance? 99

Chapter 12 What Is Forgiveness? 107

Chapter 13 Reconciliation 111

Chapter 14 How to Cope 125

Chapter 15 Looking Inward: Am I a Good Guy? 129

Chapter 16 Can You Trust Yourself? 139

Chapter 17 Final Thoughts about Trust in Our Lives 146

Appendix 1 How Did I Acquire the Rules for This Book? 153

Appendix 2 The Trust Rules Toolkit 155

Bibliography 161

Index 163

A Note to the Reader 167

About the Author 168

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Customer Reviews

Average Rating 4.5
( 10 )
Rating Distribution

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Sort by: Showing all of 10 Customer Reviews
  • Anonymous

    Posted July 28, 2013

    This book was filled with valuable life lessons. The book was pu

    This book was filled with valuable life lessons. The book was put together very well. My favorite thing about the book was the personal experiences and stories that Linda included. Linda is an amazing teacher, writer and friend. I highly recommend her book just because it's gives you such a new perspective on the issue of trust.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 24, 2013

    I really loved reading and learning from this book. For one, I f

    I really loved reading and learning from this book. For one, I felt as if this book was a very practical guide to learning how to understand trust in both a professional setting and a personal setting. I felt that the structure of the book was very easy to follow and flowed well. I also felt it was written in a educational and informative manner, but mixed with personal experiences and stories that made the ideas and concepts more easy to relate to. I also loved the way in which Stroh includes activities in which the reader themselves can evaluate and test their own trust of others and of themselves. Overall, this book was engaging, informative, and fun to read. I learned very much from the content and felt I came away from the book with a new perspective of trust in my own life. I recommend this book highly!

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  • Anonymous

    Posted April 4, 2013

    I want to be a badguy

    Good

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 16, 2012

    Stonefrost

    Doesn't matter. It's dead. Now Applefrost and I are loners...again... By the way, why do you keep posting as Grayfang when you're a leader?

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 15, 2012

    Grayfang

    Wheres the clan u told me about again

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  • Posted January 31, 2010

    In Toyota we Trust?

    Trust is only a small five letter word that people take for granted, and maybe they shouldn't after reading Dr. Stroh's book. We assume most people are "trustworthy"and therefore worthy of us putting trust in them, for whatever reason, and we therefore assume a high probability of outcome. In this relatively short and somewhat academic book, she begins with a series of twenty four thought provoking vignettes from a wide range of corporate executives to professors to the average guy on the street. This gets you to think about your own view of trust and how you begin to assess the trustworthiness of individuals and groups with whom you interact - from your family, spouse, work associates, and all others with whom you have contact. Can they be trusted? If so, to what degree? complete trust, all the time, or is trust conditional based on the unique circumstances of the situation in which you need to evaluate trust. She points out that trust is almost always conditional and that's OK so long as we know how to spot the "good guys" from the "bad guys"; certainly life is more pleasant when dealing good guys versus the other kind. It's almost never a pure black or white situation. Trust is always present in any human interaction, to a greater or lesser degree, depending on the situation. She has developed a useful "toolkit" that we can and probably should use in assessing whether or not we want to place an individual or group in the high trust category, and therefore let them into our inner circle of confidants. She has also developed a "trust self assessment" questionnaire that allows oneself to literally see where they fall on the trust continuum.

    Trust can cause great successes in any phase of ones life, and mis-trust the opposite. Trust literally puts money in your bank, either cold hard cash from successful business situations or "physic cash" from positive interpersonal relationships and the reverse of no trust causes you stress, heartache, and literally drains money out of your bank. Just think about the trust Toyota achieved over the past many years, only to have it severely questioned now because of a sticky gas peddle. Maybe the Toyota executives should read this book, although they seem to be doing the right thing and are "good guys". Time will tell.

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  • Posted January 20, 2010

    Great read and great need!

    Dr. Stroh's Trust Rules book and research reminds us all of the importance of trust to our work and personal lives. She outlines ways that we can work and live with people that we know are untrustworthy, but yet we are forced to deal with in some way. She reminds us that we need to understand that we need to learn to "mistrust" as well as "trust." The outcome of her extensive interviews is a Trust Rules Questionnaire that we can all use to assess who we can and can't trust in our work and personal lives. The book is a great read!

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  • Posted December 4, 2009

    A Must Read for Everyone!

    If you are interested in learning how to tell who is, and who is not, trustworthy, this is the book for you. Trust Rules takes you through the steps needed to understand all the relationships in your life, both personal and professional. The trustworthy questionnaire will help you assess who to include in your inner circle of friends at work and in your personal life. It's one of those books that you'll refer to again and again.
    A great gift for everyone on your list! I loved it.

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  • Posted November 9, 2009

    A Must Read for Life

    A book on your level no matter where you are or want to go.

    My children and grandchildren ALL have a copy.

    The author puts together some of the most complicated truths of life in such simple explination and interpitations.

    Business, management,parent,friend,family,co-worker,C.E.O. or just human this book brings all realtionship in perspective. A true guide of living in the world.

    This one is for the ages.

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  • Anonymous

    Posted November 19, 2009

    No text was provided for this review.

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