The Trusted Leader: Building the Relationships that Make Government Work / Edition 2 by Terry Newell, Grant Reeher, Peter Ronayne | | 9781608712762 | Paperback | Barnes & Noble
The Trusted Leader: Building the Relationships that Make Government Work / Edition 2

The Trusted Leader: Building the Relationships that Make Government Work / Edition 2

by Terry Newell, Grant Reeher, Peter Ronayne
     
 

ISBN-10: 1608712761

ISBN-13: 9781608712762

Pub. Date: 08/04/2011

Publisher: Congressional Quarterly, Inc.

Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers-building relationships built on trust-are the real drivers behind many successful reforms.In this second edition, chapter authors once again draw on their

Overview

Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers-building relationships built on trust-are the real drivers behind many successful reforms.In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences.

Product Details

ISBN-13:
9781608712762
Publisher:
Congressional Quarterly, Inc.
Publication date:
08/04/2011
Edition description:
New Edition
Pages:
464
Sales rank:
872,023
Product dimensions:
6.00(w) x 8.90(h) x 0.90(d)

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