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From The CriticsReviewer: Brenda B Harton, MSN, RN (University of Phoenix)
Description: This book describes and discusses a wide range of issues of major interest to healthcare supervisors. The fifth edition includes updated chapters, new material, and current references.
Purpose: Across a broad range of categories, the book's main purpose is to help new or experienced supervisors in dealing with people problems.
Audience: Appropriate for students at the community college and undergraduate level, the book is targeted at new supervisors or experienced first-line supervisors who are seeking to improve their effectiveness in the role of leader or manager. The author, himself a management consultant and author of numerous publications, demonstrates a solid grasp of the topic and indicates careful attention to preserving Dr. William Umiker's style and manner of presentation in this update.
Features: A key area of discussion is guidance to help managers get maximum results and effort from staff. There is scant review of theory, but extensive discussion about how to get things done "through and with the people who do the hands-on work day in and day out." The author discusses effective strategies for making the transition from staff to leader/manager/supervisor, and includes significant information about recruiting, interviewing, selecting, and hiring employees. Other parts of the book cover common supervisory mistakes, such as recognizing and rewarding only top performers, common reasons for employee counseling, and addresses issues associated with problem employees. An overview of budgeting, benchmarking, and cost control is included. Time management, career development, and succession planning strategies are timely and appropriate. Each chapter includes a statement for reflection, questions for review and discussion, an exercise to stimulate problem-solving, and a case study with review questions.
Assessment: Easy to read and comprehend, this book covers simple premises to get healthcare supervisors through the day in handling whatever is called for in the role. Details from action planning to delegation, from retention of employees to writing effective memos, make this an essential for the desktop of any new supervisors or supervisors seeking to review and enhance their leadership strategies.