Umiker's Management Skills For The New Health Care Supervisor / Edition 5

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The Fifth Edition Of Umiker's Management Skills For The New Health Care Supervisor Addresses Continually Changing Circumstances In Which Supervisors Are Faced With Including Smaller Budgets, Fewer Workers, Greater Responsibilities And Time Pressure. This Title Provides Valuable Information Needed For Successful Managers And Staff. Written Primarily For Those Who Have Little To No Management Training, This Title Offers Practical Suggestions For Improving Effectiveness Both As A Supervisor And Organization As A Whole.

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Editorial Reviews

From The Critics
Reviewer: Brenda B Harton, MSN, RN(University of Phoenix)
Description: This book describes and discusses a wide range of issues of major interest to healthcare supervisors. The fifth edition includes updated chapters, new material, and current references.
Purpose: Across a broad range of categories, the book's main purpose is to help new or experienced supervisors in dealing with people problems.
Audience: Appropriate for students at the community college and undergraduate level, the book is targeted at new supervisors or experienced first-line supervisors who are seeking to improve their effectiveness in the role of leader or manager. The author, himself a management consultant and author of numerous publications, demonstrates a solid grasp of the topic and indicates careful attention to preserving Dr. William Umiker's style and manner of presentation in this update.
Features: A key area of discussion is guidance to help managers get maximum results and effort from staff. There is scant review of theory, but extensive discussion about how to get things done "through and with the people who do the hands-on work day in and day out." The author discusses effective strategies for making the transition from staff to leader/manager/supervisor, and includes significant information about recruiting, interviewing, selecting, and hiring employees. Other parts of the book cover common supervisory mistakes, such as recognizing and rewarding only top performers, common reasons for employee counseling, and addresses issues associated with problem employees. An overview of budgeting, benchmarking, and cost control is included. Time management, career development, and succession planning strategies are timely and appropriate. Each chapter includes a statement for reflection, questions for review and discussion, an exercise to stimulate problem-solving, and a case study with review questions.
Assessment: Easy to read and comprehend, this book covers simple premises to get healthcare supervisors through the day in handling whatever is called for in the role. Details from action planning to delegation, from retention of employees to writing effective memos, make this an essential for the desktop of any new supervisors or supervisors seeking to review and enhance their leadership strategies.
Doody's Review Service
Reviewer: Melanie M Tidman, DHSc, MA, OTR/L(A. T. Still University)
Description: This is the sixth edition of a comprehensive book on careers in healthcare management that offers practical suggestions for improving effectiveness both as a supervisor and as an organization.
Purpose: The stated purpose is to present a comprehensive book for students seeking careers in healthcare management, for new supervisors, or for experienced frontline supervisors. It provides practical methods for use in real management scenarios dealing with people and the impact of constant changes in the workplace on supervisors. This is a much-needed book for students proactively seeking needed skills and for experienced supervisors who wish to hone their skills and strategies for success in meeting career goals.
Audience: The book is designed to address the needs of students in healthcare management as well as entry-level managers. It takes a "bottom-up" approach and is very practical in its application of methods to deal with real-world issues in the workplace. The author clearly meets the reading audience in whatever state they find themselves and provides practical methods for their advancement. Other books by this author address development of workplace communication skills, professional management in nursing, employee relations, and workplace productivity.
Features: Chapters begin with objectives followed by definitions of key terms, a very effective way to ensure clarity of content. The first chapter outlines the transitional issues of frontline staff to supervisor, providing a realistic overview of the issues and challenges faced by entry-level supervisors in making the transition, analyzing the skills required, and handling changes in relationships with coworkers. It also offers clear summaries of the definitions, management functions, supervisory skills, and phases one can expect when embarking upon the supervisory journey. The chapter concludes with a synopsis of main points, questions for review and reflection, and case studies with practical exercises to address key skills. The scenarios at the end of each chapter are realistic reviews of actual experiences, which provide students or entry-level supervisors an opportunity to apply the concepts they've just learned. The book also includes practical chapters on writing position/job descriptions and developing performance standards, two crucial components of management, with appropriate end-of-chapter discussion scenarios for practice. Also included are in-depth reviews of labor laws, cultural diversity, conflict resolution, and employee problems, as well as methods to assist in employee development and a comprehensive overview of management skills and tasks needed for successful management. The book concludes with three chapters on career development for the supervisor/manager that cover methods or techniques for overcoming burnout, stress management, and workplace politics. Unique features include the end-of-chapter scenarios for practice and discussion. Strengths of the book include its clarity, simplicity of presentation, and practicality, with chapter scenarios and exercises for readers to practice and reinforce the skills reviewed in the chapter.
Assessment: This book is comprehensive in scope and practical in application for students, entry-level managers, and experienced supervisors in a healthcare setting. In today's changing healthcare environment, books such as this reinforce the skills necessary for successful supervision in the workplace and this one is more comprehensive than most in this field. Other books in this area target specific topics rather than presenting a comprehensive review. For example, Successful Supervision in Health Care Practice: Promoting Professional Development, Spouse and Redfern (Blackwell, 2000), uses a case study approach, but is not comprehensive and Practising Clinical Supervision: A Reflective Approach for Healthcare Professionals, 2nd edition, Driscoll (Elsevier, 2007), targets healthcare professionals outside of the U.S. Most of the other comparable books are written by the author of this book and address more specific areas of supervision, including communication and employee relations. This book is, by far, the most comprehensive and thorough.
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Product Details

  • ISBN-13: 9780763766214
  • Publisher: Jones & Bartlett Learning
  • Publication date: 4/21/2009
  • Edition description: 5E
  • Edition number: 5
  • Pages: 594
  • Sales rank: 1,263,006
  • Product dimensions: 6.00 (w) x 8.90 (h) x 1.30 (d)

Table of Contents

Ch. 1 Do you really want to be a supervisor? 3
Ch. 2 Customer service 17
Ch. 3 Planning 27
Ch. 4 Organizing, coordinating, and reengineering 37
Ch. 5 Position descriptions and performance standards 51
Ch. 6 Policy making and implementation 69
Ch. 7 Personnel recruitment and selection 79
Ch. 8 Orientation and training of new employees 103
Ch. 9 Team building 115
Ch. 10 Safety and workplace violence 129
Ch. 11 Leaders and managers 145
Ch. 12 Coaching 161
Ch. 13 Morale and motivation 175
Ch. 14 Rewards and recognition 189
Ch. 15 Performance feedback 203
Ch. 16 Counseling : preventing bigger problems 221
Ch. 17 Disciplining : corrective action for behavior problems 235
Ch. 18 Cultural diversity : managing the changing workforce 251
Ch. 19 Conflict and confrontation 263
Ch. 20 Employees with problems 275
Ch. 21 Employees with negative attitudes 291
Ch. 22 Coping with hostile people 303
Ch. 23 Complaints and grievances 313
Ch. 24 Personnel retention 325
Ch. 25 Managed care 337
Ch. 26 Budgets and cost control 351
Ch. 27 Job redesign : a paradigm shift 365
Ch. 28 Adjusting to change 371
Ch. 29 Encouraging creativity 387
Ch. 30 Staff development 395
Ch. 31 Delegation and empowerment 405
Ch. 32 Spoken communication 421
Ch. 33 Written communication 437
Ch. 34 How to hold more effective meetings 445
Ch. 35 Decision making and problem solving 459
Ch. 36 Negotiating skills 475
Ch. 37 Time management 483
Ch. 38 Coping with stress and burnout 497
Ch. 39 Career development for supervisors 507
Ch. 40 Succession planning 521
Ch. 41 Networks and organizational politics 527
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