Umiker's Management Skills for the New Health Care Supervisor / Edition 4

Umiker's Management Skills for the New Health Care Supervisor / Edition 4

by Charles R. McConnell
     
 

ISBN-10: 0763728780

ISBN-13: 9780763728786

Pub. Date: 07/15/2005

Publisher: Jones & Bartlett Learning

Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. The new edition includes chapter objectives, study questions, and case studies. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is ideal for someone assuming a new role as…  See more details below

Overview

Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. The new edition includes chapter objectives, study questions, and case studies. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is ideal for someone assuming a new role as supervisor.

Product Details

ISBN-13:
9780763728786
Publisher:
Jones & Bartlett Learning
Publication date:
07/15/2005
Edition description:
REV
Pages:
580
Product dimensions:
1.19(w) x 6.00(h) x 9.00(d)

Table of Contents

Ch. 1Do you really want to be a supervisor?3
Ch. 2Customer service17
Ch. 3Planning27
Ch. 4Organizing, coordinating, and reengineering37
Ch. 5Position descriptions and performance standards51
Ch. 6Policy making and implementation69
Ch. 7Personnel recruitment and selection79
Ch. 8Orientation and training of new employees103
Ch. 9Team building115
Ch. 10Safety and workplace violence129
Ch. 11Leaders and managers145
Ch. 12Coaching161
Ch. 13Morale and motivation175
Ch. 14Rewards and recognition189
Ch. 15Performance feedback203
Ch. 16Counseling : preventing bigger problems221
Ch. 17Disciplining : corrective action for behavior problems235
Ch. 18Cultural diversity : managing the changing workforce251
Ch. 19Conflict and confrontation263
Ch. 20Employees with problems275
Ch. 21Employees with negative attitudes291
Ch. 22Coping with hostile people303
Ch. 23Complaints and grievances313
Ch. 24Personnel retention325
Ch. 25Managed care337
Ch. 26Budgets and cost control351
Ch. 27Job redesign : a paradigm shift365
Ch. 28Adjusting to change371
Ch. 29Encouraging creativity387
Ch. 30Staff development395
Ch. 31Delegation and empowerment405
Ch. 32Spoken communication421
Ch. 33Written communication437
Ch. 34How to hold more effective meetings445
Ch. 35Decision making and problem solving459
Ch. 36Negotiating skills475
Ch. 37Time management483
Ch. 38Coping with stress and burnout497
Ch. 39Career development for supervisors507
Ch. 40Succession planning521
Ch. 41Networks and organizational politics527

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