Umiker's Management Skills for the New Health Care Supervisor / Edition 4

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Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. The new edition includes chapter objectives, study questions, and case studies. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is ideal for someone assuming a new role as supervisor.
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Editorial Reviews

From The Critics
Reviewer: Brenda B Harton, MSN, RN(University of Phoenix)
Description: This book describes and discusses a wide range of issues of major interest to healthcare supervisors. The fifth edition includes updated chapters, new material, and current references.
Purpose: Across a broad range of categories, the book's main purpose is to help new or experienced supervisors in dealing with people problems.
Audience: Appropriate for students at the community college and undergraduate level, the book is targeted at new supervisors or experienced first-line supervisors who are seeking to improve their effectiveness in the role of leader or manager. The author, himself a management consultant and author of numerous publications, demonstrates a solid grasp of the topic and indicates careful attention to preserving Dr. William Umiker's style and manner of presentation in this update.
Features: A key area of discussion is guidance to help managers get maximum results and effort from staff. There is scant review of theory, but extensive discussion about how to get things done "through and with the people who do the hands-on work day in and day out." The author discusses effective strategies for making the transition from staff to leader/manager/supervisor, and includes significant information about recruiting, interviewing, selecting, and hiring employees. Other parts of the book cover common supervisory mistakes, such as recognizing and rewarding only top performers, common reasons for employee counseling, and addresses issues associated with problem employees. An overview of budgeting, benchmarking, and cost control is included. Time management, career development, and succession planning strategies are timely and appropriate. Each chapter includes a statement for reflection, questions for review and discussion, an exercise to stimulate problem-solving, and a case study with review questions.
Assessment: Easy to read and comprehend, this book covers simple premises to get healthcare supervisors through the day in handling whatever is called for in the role. Details from action planning to delegation, from retention of employees to writing effective memos, make this an essential for the desktop of any new supervisors or supervisors seeking to review and enhance their leadership strategies.
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Product Details

  • ISBN-13: 9780763728786
  • Publisher: Jones & Bartlett Learning
  • Publication date: 7/15/2005
  • Edition description: REV
  • Edition number: 4
  • Pages: 580
  • Product dimensions: 1.19 (w) x 6.00 (h) x 9.00 (d)

Table of Contents

Ch. 1 Do you really want to be a supervisor? 3
Ch. 2 Customer service 17
Ch. 3 Planning 27
Ch. 4 Organizing, coordinating, and reengineering 37
Ch. 5 Position descriptions and performance standards 51
Ch. 6 Policy making and implementation 69
Ch. 7 Personnel recruitment and selection 79
Ch. 8 Orientation and training of new employees 103
Ch. 9 Team building 115
Ch. 10 Safety and workplace violence 129
Ch. 11 Leaders and managers 145
Ch. 12 Coaching 161
Ch. 13 Morale and motivation 175
Ch. 14 Rewards and recognition 189
Ch. 15 Performance feedback 203
Ch. 16 Counseling : preventing bigger problems 221
Ch. 17 Disciplining : corrective action for behavior problems 235
Ch. 18 Cultural diversity : managing the changing workforce 251
Ch. 19 Conflict and confrontation 263
Ch. 20 Employees with problems 275
Ch. 21 Employees with negative attitudes 291
Ch. 22 Coping with hostile people 303
Ch. 23 Complaints and grievances 313
Ch. 24 Personnel retention 325
Ch. 25 Managed care 337
Ch. 26 Budgets and cost control 351
Ch. 27 Job redesign : a paradigm shift 365
Ch. 28 Adjusting to change 371
Ch. 29 Encouraging creativity 387
Ch. 30 Staff development 395
Ch. 31 Delegation and empowerment 405
Ch. 32 Spoken communication 421
Ch. 33 Written communication 437
Ch. 34 How to hold more effective meetings 445
Ch. 35 Decision making and problem solving 459
Ch. 36 Negotiating skills 475
Ch. 37 Time management 483
Ch. 38 Coping with stress and burnout 497
Ch. 39 Career development for supervisors 507
Ch. 40 Succession planning 521
Ch. 41 Networks and organizational politics 527
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