Understanding and Managing Organizational Behavior

Understanding and Managing Organizational Behavior

5.0 1
by Jennifer M. George, Gareth Jones

ISBN-10: 0201532115

ISBN-13: 9780201532111

Pub. Date: 09/28/1995

Publisher: Addison-Wesley

Vivid examples, thought-provoking activities—get engaged in OB.

George/Jones uses real-world examples, thought- and discussion-provoking learning activities to help readers become more engaged in what they are learning. This text also provides the most contemporary and up-to-date account of the changing issues involved in managing people in

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Vivid examples, thought-provoking activities—get engaged in OB.

George/Jones uses real-world examples, thought- and discussion-provoking learning activities to help readers become more engaged in what they are learning. This text also provides the most contemporary and up-to-date account of the changing issues involved in managing people in organizations.

The sixth edition features new cases, material addressing the economic crisis, and expanded coverage of ethics and workplace diversity.

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Table of Contents

Chapter 1Organizational Behavior and Management2
What Is Organizational Behavior?5
Organizational Behavior and Management10
Challenges for Organizational Behavior and Management16
Challenge 1Using New Information Technology to Enhance Creativity and Organizational Learning17
Challenge 2Managing Human Resources to Increase Competitive Advantage18
Challenge 3Developing Organizational Ethics and Well-Being23
Challenge 4Managing a Diverse Workforce25
Challenge 5Managing the Global Environment28
Part 1Individuals in Organizations40
Chapter 2Individual Differences: Personality and Ability40
The Nature of Personality42
The Big Five Model of Personality46
Other Organizationally Relevant Personality Traits53
The Nature of Ability59
The Management of Ability in Organizations63
Chapter 3The Experience of Work: Values, Attitudes, and Moods71
Work Values, Attitudes, and Moods73
Job Satisfaction81
Theories of Job Satisfaction85
Potential Consequences of Job Satisfaction91
Organizational Commitment97
Chapter 4Perception, Attribution, and the Management of Diversity105
The Nature of Perception108
Characteristics of the Perceiver111
Characteristics of the Target and Situation115
Biases and Problems in Person Perception122
Attribution Theory130
Effectively Managing a Diverse Workforce133
Chapter 5Learning in Organizations146
The Nature of Learning149
Operant Conditioning: Increasing the Probability of Desired Behaviors149
Operant Conditioning: Reducing the Probability of Undesired Behaviors157
Operant Conditioning in Practice: Organizational Behavior Modification161
Social Learning Theory164
The Learning Organization171
Chapter 6The Nature of Work Motivation179
What Is Work Motivation?181
Why People Do What They Do: Theories of Work Motivation186
Need Theory189
Expectancy Theory193
Equity Theory199
Procedural Justice Theory201
Chapter 7Motivation Tools I: Job Design and Goal Setting210
Job Design: Early Approaches213
Job Design: The Job Characteristics Model218
Job Design: The Social Information Processing Model229
Job Design Models Summarized232
Goal Setting234
Goal Setting and Job Design as Motivation Tools239
Chapter 8Motivation Tools II: Performance Appraisal, Pay, and Careers245
The Role of Performance Appraisal in Motivation248
Pay as a Motivation Tool258
Motivation Through Career Opportunities265
Contemporary Career Challenges270
Chapter 9Stress and Work-Life Linkages281
The Nature of Stress284
Sources of Stress292
Coping with Stress300
Part 2Groups and Organizational Processes320
Chapter 10The Nature of Work Groups and Teams320
Introduction to Groups323
Characteristics of Work Groups328
How Groups Control Their Members: Roles and Rules334
How Groups Control Their Members: Group Norms337
Socialization: How Group Members Learn Roles, Rules, and Norms344
Chapter 11Effective Work Groups and Teams355
Process Losses, Process Gains, and Group Effectiveness357
Social Loafing: A Problem in Group Motivation and Performance362
Group Tasks and Group Performance: Thompson's Model of Task Interdependence365
Group Cohesiveness and Group Performance370
Important Organizational Groups374
Chapter 12Leadership387
Introduction to Leadership390
Early Approaches to Leadership391
Fiedler's Contingency Theory of Leadership398
Contemporary Perspectives on Leadership403
Does Leadership Always Matter in Organizations?412
New Topics in Leadership Research415
Recap of Leadership Approaches421
Chapter 13Communication428
What Is Communication?431
The Functions of Communication433
The Communication Process436
Selecting an Appropriate Communication Medium: Information Richness and New Information Technologies445
Communication Networks in Organizations455
Chapter 14Decision Making464
Types of Decisions466
The Decision-Making Process469
Sources of Error in Decision Making473
Group Decision Making479
Group Decision-Making Techniques485
Part 3Intergroup Relations and the Organizational Context505
Chapter 15Organizational Structure and Culture505
Organizational Structure, Culture, and Design508
Differentiation: Grouping Organizational Activities509
Integration: Mechanisms for Increasing Coordination519
What Is Organizational Culture?530
Chapter 16Determinants of Organization Structure and Culture544
The Organization's Environment546
The Organization's Technology and Tasks554
The Organization's Strategy562
Chapter 17Managing Global Organizations576
Developing Global Understanding578
Managing the Global Environment586
Global Strategy and Structure591
Managing Global Human Resources601
Chapter 18Power, Politics, and Conflict612
The Nature of Power and Politics614
Sources of Individual Power616
Sources of Functional and Divisional Power620
Organizational Politics: The Use of Power623
What Is Organizational Conflict?626
Pondy's Model of Organizational Conflict630
Conflict Management Techniques633
Chapter 19Organizational Change and Development643
Forces for and Resistance to Organizational Change645
Organization-Level Resistance to Change649
Evolutionary and Revolutionary Change in Organizations653
Managing Change: Action Research661
Organizational Development666
Photo Credits716
Name Index717
Company Index718
Subject Index720

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Understanding and Managing Organizational Behavior 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago
I love it. It is in good condition. Please give me any advice by May 2015 on how I can sell this book back online. Thank you!