Understanding Customers / Edition 2

Understanding Customers / Edition 2

by Chris Rice
     
 

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ISBN-10: 0750623225

ISBN-13: 9780750623223

Pub. Date: 02/13/1997

Publisher: Taylor & Francis

This fully updated second edition of Understanding Customers is a recommended textbook for the Understanding Customers Certificate CIM paper. It is divided into six parts covering the social sciences, people as individuals, people in groups, people in society and people in organisations.


Each chapter of Understanding Customers consists of:
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Overview

This fully updated second edition of Understanding Customers is a recommended textbook for the Understanding Customers Certificate CIM paper. It is divided into six parts covering the social sciences, people as individuals, people in groups, people in society and people in organisations.


Each chapter of Understanding Customers consists of:
• learning objectives and definitions
• the theoretical background
• exercises
• issues to consider
• current examples
• implications for marketing
• recent examination questions. Chris Rice is
Senior Lecturer in the Nottingham Business School at Nottingham Trent University. He is a CIM examiner on the Understanding Customers paper and has widespread consultancy experience in both the private and public sector.

Product Details

ISBN-13:
9780750623223
Publisher:
Taylor & Francis
Publication date:
02/13/1997
Edition description:
Revised
Pages:
324
Product dimensions:
6.14(w) x 9.21(h) x 0.68(d)

Table of Contents

A historical perspective; Perception; Ideas from economics; Marketing aspects of sociology; People in groups; Attitudes and social behaviour; The behavioural sciences - problems and methods; An introductory look at marketing research; The presentation and interpretation of data; Consumer decision making and modelling; Learning; Segmentation; Attitude change; Forecasting, change and the future; References, bibliography

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