Understanding Reference Transactions

Be the first to write a review
Hardcover
$104
BN.com price
Marketplace (New and Used)
from
$67.08
$104.00 List Price (Save 36%)
Usually ships within 1-2 business days
All (7)  
Used (5)  
New (2)  
Close
Sort by
Page 1 of 1
Showing All
$67.08
(Save 36%)
TheSeller
Seller since 2012

Feedback rating:

(3)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Book will be with you in 4-10 business days.SPECIAL OFFER: Select standard shipping rates and get express delivery. Book can be shipped from USA/Overseas as per stock position

Ships from: oakton, VA

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
$115.81
PaperbackshopUS
Seller since 2009

Feedback rating:

(4150)

Condition: New
This item will be shipped from our warehouse in Chicago

Ships from: Aurora, IL

Usually ships in 1-2 business days

  • •Standard, 48 States
  • •Standard (AK, HI)
$118.95
Better World Books UK
Seller since 2010

Feedback rating:

(26)

Condition: Good
Good Ships from the UK. Shows some signs of wear, and may have some markings on the inside. Your purchase also supports literacy charities. *****PLEASE NOTE: This item is ... shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

Ships from: Dunfermline, United Kingdom

Usually ships in 1-2 business days

  • •Canadian
  • •Standard, 48 States
  • •Standard (AK, HI)
$149.76
Extremely_Reliable
Seller since 2007

Feedback rating:

(2323)

Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.

Ships from: Richmond, TX

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
$188.75
Sandman Book Company
Seller since 2010

Feedback rating:

(81)

Condition: Good
0125877803 Used, in good condition. Book only. May have interior marginalia or previous owner's name.

Ships from: Punta Gorda, FL

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
  • •Express, 48 States
  • •Express (AK, HI)
$188.75
Crashing Rocks Bookstore
Seller since 2012

Feedback rating:

(0)

Condition: Good
Hardcover Good 0125877803 Used, in good condition. Book only. May have interior marginalia or previous owner's name.

Ships from: Punta Gorda, FL

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
  • •Express, 48 States
  • •Express (AK, HI)
$193.65
MJH INTERNATIONAL
Seller since 2009

Feedback rating:

(11)

Condition: Very Good
2002-05-01 Hardcover Very Good Very Good.

Ships from: WEST ORANGE, NJ

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
  • •Express, 48 States
  • •Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Each year, millions of questions are asked in public libraries and information centers around the world. However, despite the digital revolution, little has been done to improve the answering capabilities of these institutions. Therefore, improving accuracy rates and maintaining and increasing user satisfaction rates are top priorities.

Understanding Reference Transactions discusses how reference research developed in the twentieth century and presents the current status of reference research. The book reports on a meta-analysis of research findings and a new model of question negotiation, and looks at research findings related to influences upon ...
See more details below
Sending request ...

More About This Book

Overview

Each year, millions of questions are asked in public libraries and information centers around the world. However, despite the digital revolution, little has been done to improve the answering capabilities of these institutions. Therefore, improving accuracy rates and maintaining and increasing user satisfaction rates are top priorities.

Understanding Reference Transactions discusses how reference research developed in the twentieth century and presents the current status of reference research. The book reports on a meta-analysis of research findings and a new model of question negotiation, and looks at research findings related to influences upon accuracy, satisfaction, and utility. Many practitioners feel that they learn little about the process of question-answering during their studies, and most of what they know is an art they pick up as they work day to day. By creating models of the reference transaction supported by empirical evidence, the authors hope to advance the understanding of question-answering to a science.

Key Features:
* Powerful research models help explain what is happening in the reference transaction.
* Encompasses a comprehensive review of the research literature.
* Offers a unique systems analysis of the reference transaction.
* Includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

A Volume in the Library and Information Science Series

Audience: Reflective research-oriented practitioners - those most likely to change their behavior in the reference environment (over 8,000 Reference and Adult Services Association members in US & Canada); reference transaction researchers and instructors, who influence the direction of research as well as the adoption of texts in classrooms; library and information science students.

Editorial Reviews

Reviewer: Gina M. Augustine, MLS(St. Francis Hospital of New Castle)
Description: This book, part of the Library and Information Science Series, provides concrete tools for the information professional on how to provide good reference service measured by the degree of user satisfaction. These tools include interpreting information seeking behavior, formulating a suitable reference query, directing the patron to appropriate resources, and assessing feedback from the reference transaction.
Purpose: The authors indicate most information professionals learn on the job, through peer observation, how to determine actual patron needs. The purpose of this book is to provide theoretical models of the question-answer process (intermediation) for the social dynamic of the reference transaction. Providing good, accurate reference service is an essential goal of any library. The models provided in this book are excellent tools for achieving user satisfaction through appropriate information delivery.
Audience: The intended audience is researchers, educators, librarians, and students interested in the interpersonal interaction involved in the posing of reference questions, the response of the information professional, and the feedback from the requestor. Although the context of the book is the public library, this dialogue is also very much a part of the health sciences library.
Features: A definition and history of reference service, current concepts in reference theory, and methods for predicting outcomes and measuring accuracy of information provided are covered. Extensive analysis of the research process including population and sample descriptors, dependent and independent variables, user characteristics, staff ability/educational background and research methodologies are presented. The appendix contains multiple survey instruments and data variables for the prediction of service outcomes.
Assessment: This is an excellent reference resource. The instruments featured in the appendix are particularly useful in measuring patron satisfaction. Variables data, also part of the appendix, is a great tool for predicting individual library reference request outcomes and can be used to improve or maintain the delivery of quality service.
More Reviews (1) Fewer Reviews

3 Stars from Doody

Product Details

  • ISBN-13: 9780125877800
  • Publisher: Emerald Group Publishing Limited
  • Publication date: 5/1/2002
  • Pages: 232
  • Series: Library and Information Science
  • Product dimensions: 0.69 (w) x 6.00 (h) x 9.00 (d)

Meet the Author

Matthew Saxton is an assistant professor at the Information School of the University of Washington. His career as a reference librarian includes working in academic, public, and special libraries. His research into reference service evaluation includes meta-analysis of previous studies and exploring the multi-level nature of data on reference service. He is a regular speaker at the RUSA National Institute. He received his doctoral degree in library and information science from UCLA.

John V. Richardson Jr. is professor of library and information science in the Graduate School of Education and Information Studies at the University of California, Los Angeles. His research specializes in two areas: general reference work, but especially knowledge-based applications and virtual libraries, and the history of education for librarianship. Recently, he has been working on two major studies: a biographical study of N. K. Krupskaya, L. B. Khavkina, and G. Derman during the formative era of Soviet education for librarianship (i.e., 1910-1928). The second study derives from the first; there is a scholarly need for a current bi-lingual dictionary of Russian-English LIS terminology. The author of eleven books, more than two-dozen nationally refereed articles and more than one hundred book reviews, he has won numerous awards from the Association for Library and Information Science Education and the American Library Association.

Table of Contents

List of Tables and Figures
Preface and Acknowledgements
Introduction
1 The Multilevel Nature of Reference Service 1
2 Defining and Modeling Reference Service 18
3 Evaluating and Measuring Reference Service 33
4 Multilevel Modeling and Reference Service Evaluation 54
5 Data Analysis and Findings 74
6 Conclusions and Implications 95
7 Systems Analysis of the Reference Process 102
App. A Instruments 117
App. B Descriptive Statistics 127
App. C Correlation Matrices 128
App. D Dependent and Independent Variables Used in the Study of Reference Service 130
Bibliography 191
Index 195
Customer Reviews
If you've bought this product, tell the world how you liked it.
Write a Review
If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)
500 character limit