Understanding Teamwork in Health Care

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The experts agree: Understanding Teamwork in Health Care is a true must-read

"This is a much-needed addition to the training curriculum of anyone involved in the healthcare industry." -- James Townsend, DHSc., MBA, MIS (A. T. Still University) and Doody's Review Service

"Our health care can be magnificently effective, but, without constant coordination and cooperation, its technologies and specialization can be the front doors to confusing ...

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Understanding Teamwork in Health Care

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The experts agree: Understanding Teamwork in Health Care is a true must-read

"This is a much-needed addition to the training curriculum of anyone involved in the healthcare industry." -- James Townsend, DHSc., MBA, MIS (A. T. Still University) and Doody's Review Service

"Our health care can be magnificently effective, but, without constant coordination and cooperation, its technologies and specialization can be the front doors to confusing complexity and risky fragmentation. Better teamwork improves every aspect of the Institute for Healthcare Improvement's 'Triple Aim'--patients' experience of health care, the health of our populations,

and the cost of providing care. In this book, Dr. Mosser and Professor Begun have given us a superb guide for better teamwork. Their account is based on sound evidence and compelling concepts, but it is also eminently practical. Nearly 100 stories of teamwork—mostly exemplary,

sometimes cautionary—illustrate what it means for patients, physicians, nurses, pharmacists, and others to work together in effective harmony." -- Donald M. Berwick, MD, MPP, President Emeritus and Senior Fellow,

Institute for Healthcare Improvement

"Best health outcomes are often the result of an extremely competent, completely connected team of caregivers, working with an empowered patient who is the absolute central focus and sometimes the team quarterback. Drs. Mosser and Begun grasp the critical importance of

healthcare team members working as equals despite titles or disciplines of practice. This is an engaging, enlightening, entertaining must-read for clinicians currently working in the field of health care, those considering the profession, people teaching potential caregivers, and anyone interested in the future of how we can deliver best health care at lowest cost through

cohesive teams." -- George C. Halvorson, Chairman and CEO, Kaiser Permanente

"Dr. Mosser and Dr. Begun blend clinical vignettes and science in a highly readable book to help us understand the importance and diversity of health care teams. The authors' conceptual frameworks are intellectually compelling, and their vignettes capture those concepts in action. Members of every type of health care team will find this book to be a valuable resource. Read the first three chapters. You won’t be able to resist the pleasure of reading the rest of the book." -- Linda Cronenwett, PhD, RN, FAAN, Professor and Dean Emeritus, School of Nursing, University of North Carolina at Chapel Hill

"The team-based models developing in progressive health care call for a comprehensive and insightful guidebook. Understanding Teamwork in Health Care meets this need. It provides pharmacists and other health care professionals with the foundational knowledge necessary

to be members of effective clinical teams." -- Joseph DiPiro, Pharm D, Professor and Executive Dean, South Carolina College of Pharmacy

This important guide focuses on the core skills necessary to effectively implement teamwork in a complex hospital or primary care setting. The book's mission is to make often-overlooked perspectives about teamwork more widely known and used. No matter what your prior level of team involvement may be, this is the one resource that will help you adeptly participate in, lead, or manage teams. Unlike other texts that rely heavily on theory and healthcare policy, this indispensable reference offers a realistic, practical look at the challenges and many opportunities of teamwork.

Reflecting the authors' 30-plus years of hands-on experience, the text begins with a basic overview of healthcare teams and team members. Subsequent sections highlight how effective teams function; provide expert insights for evaluating and improving healthcare teams; and illuminate the role of senior leadership in advancing teamwork.

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Editorial Reviews

Doody's Review Service
Reviewer: James C Townsend, DHSc., MBA, MIS (A. T. Still University)
Description: This book provides insights into how teams in healthcare organizations are formed, led, and maintained.
Purpose: The purpose is to provide an overview of how healthcare professionals can collaboratively work in a team environment. Due to the great deal of medical care being delivered by teams, understanding the how and why teams are formed is very important. The authors provide sufficient background, examples, and tools for those in healthcare to be able to incorporate this information into their daily practices.
Audience: Although this is intended as an introductory book for students in public health, medicine, pharmacy, and allied health, it can serve as a great source of information for patients as well. Patients should understand that they, too, are part of the team that determines their care and should make themselves familiar with how teams in healthcare organizations operate. The authors have extensive experience, spanning the fields of medicine, public health, academia, and public policy.
Features: The book is structured with clearly labeled sections and contains tables and figures throughout to aid in the visualization of important topics. The authors start by describing the different types of teams common in the healthcare environment. They then move into describing the roles each team member plays and how each one's representation is important for the overall productivity of the team. The book then describes ways teams become effective by leading, making decisions, and managing conflict. Surprisingly, the description of how to lead and make decisions in healthcare teams comes before the discussion of the process of building a healthcare team. I would have expected these topics to be presented in the reverse order.
Assessment: This is a much-needed addition to the training curriculum of anyone involved in the healthcare industry. Teams have become an important component in patient care and everyone within each team must understand each other's roles.
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Product Details

  • ISBN-13: 9780071791953
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 8/30/2013
  • Edition number: 1
  • Pages: 256
  • Sales rank: 248,712
  • Product dimensions: 7.30 (w) x 9.10 (h) x 0.70 (d)

Meet the Author

Gordon Mosser, MD

In 1983, he founded and led an interprofessional healthcare group that includes physicians, nurse practitioners, optometrists, and others. He later co-founded and led the Institute of Clinical Systems Improvement (ICSI), a collaboration of 100 medical groups and hospitals doing quality improvement together in Minnesota and adjacent states. For several years, he was Associate Professor in the Division of Health Policy and Management, School of Public Health, University of Minnesota, where he taught interprofessional teamwork, leadership, and quality improvement. He continues as a Senior Fellow in the Division of Health Policy and Managment, School of Public Health, University of Minnesota and an Adjunct Assistant Professor in the Department of Medicine, Univeristy of Minnesota Medical School.

James W. Begun, PhD

Hamilton Professor of Healthcare Management in the Division of Health Policy and Management, School of Public Health, University of Minnesota. He was educated at the University of North Carolina. His 100+ publications include the book, Strategic Adaptation in the Health Professions: Meeting the Challenges of Change. Professor Begun has been active nationally in promoting competency-based education, serving as Chair of the Accrediting Commission on Education in Health Services Administration. He was awarded the Gary L. Filerman Prize for Innovation

in Healthcare Management Education in 2008 by the Association of University Programs in Health Administration.

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Table of Contents


Chapter 1: Work Teams and Teamwork Competencies
Chapter 2: Types of Healthcare Teams
Chapter 3: Roles, Education, and Values of Healthcare Professionals
Chapter 4: Patients and Families in Healthcare Teams
Chapter 5: Healthcare Administrators in Healthcare Teams

Chapter 6: Effective Healthcare Teams
Chapter 7: Competencies for Healthcare Team Members
Chapter 8: Leading Healthcare Teams
Chapter 9: Making Decisions in Healthcare Teams
Chapter 10: Fostering Creativity in Healthcare Teams
Chapter 11: Managing Conflict in Healthcare Teams
Chapter 12: Sponsoring Healthcare Teams

Chapter 13: Evaluating Healthcare Teams and Team Members
Chapter 14: Training Healthcare Teams and Team Leaders
Chapter 15: Building Healthcare Teams
Chapter 16: Process Improvement in Healthcare Teams
Chapter 17: Troubleshooting Healthcare Teams

Chapter 18: Senior Leaders and Teamwork in Their Organizations
Chapter 19: The Future of Teamwork in Health Care


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Customer Reviews

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  • Anonymous

    Posted November 16, 2013


    He purred happily, but remembered that she was still a Sunclan cat. Awkwardly shuffling his paws, his asks,"How is Sunclan these days? Have you got yourself a mate?"

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  • Anonymous

    Posted November 16, 2013


    She shook her head and chuckled. "No, have you? I've left SunClan. They were in much disarray. It was quite sad, really."

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