Understanding the Construction Client / Edition 1

Paperback (Print)
Buy New
Buy New from BN.com
Used and New from Other Sellers
Used and New from Other Sellers
from $64.40
Usually ships in 1-2 business days
(Save 35%)
Other sellers (Paperback)
  • All (7) from $64.40   
  • New (5) from $64.40   
  • Used (2) from $65.56   


This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.

Read More Show Less

Editorial Reviews

From the Publisher
“This is undoubtedly a readable book.” (Construction Management and Economics, 1 November 2010)

"Contractors who want to get ahead must prioritise the needs of the client. this is the central message in the book… [and] the key difference between an average and highly successful project" Construction News

"An excellent read for all levels of interest and capability within the industry and will be of interest to a wide readership"

Building Engineer

Read More Show Less

Product Details

  • ISBN-13: 9781405129787
  • Publisher: Wiley
  • Publication date: 11/21/2006
  • Edition number: 1
  • Pages: 330
  • Product dimensions: 6.69 (w) x 9.61 (h) x 0.69 (d)

Meet the Author

David Boyd is Deputy Head of the School of Property & Construction, University of Central England, Birmingham, UK. Ezekiel Chinyio is based at the Univeristy of Wolverhampton, UK.

Read More Show Less

Table of Contents

Foreword - by Graham Farrant, Chair of Clients' Constrction Group.

Preface: Building Not about Building!.

Chapter 1. Clients?.

1.1 Introduction.

1.2 The Nature of the Problem.

1.3 A Category of Clients.

1.4 What Clients Want.

1.5 A Problem of Delivery.

1.6 The Structure of the Book.

1.7 A Concluding Remark.

1.8 References.

Chapter 2 Model of Clients and Industry.

2.1 Introduction.

2.2 The Basic Thesis.

2.3 A Model of Clients.

2. Fundamental Awarenesses and the Model.

2.5 The Model for Sector Analysis.

2.6 References.

Chapter 3 The Client at Rest.

3.1 Clients Knowledge and Processes.

3.2 Clients See the World Differently.

3.3 Normal Organisational Knowns.

3.4 Normal Organisational Unknowns.

3.5 People in Organisations.

3.6 Conclusions.

3.7 References.

Chapter 4 The Client in Change.

4.1 The Project Means and Ends.

4.2 Means and Ends as Values.

4.3 Building involves organisational change in the client.

4.4 Building Involves Unknowns that are Unformed.

4.5 Emotion of change.

4.6 Change creates gaps and contradictions.

4.7 The Means and Ends of Engagement.

4.8 What is to be done.

4.9 references.

Chapter 5 Developer Clients.

5.1 Introduction.

5.2 The Business Environment of Property Development.

5.3 Finance and Risk of Projects.

5.4 Business Constitution: Strategy to Operations.

5.5 The Experience of Building: from unknowns and contradictions to means and ends.

5.6 Key Points.

5.7 Books and Resources.

Chapter 6 Supermarkets Clients.

6.1 Introduction.

6.2 The Business Environment of Supermarkets: strategy.

6.3 Business Structure and Processes: The Tactical Plan.

6.4 Business Operations.

6.5 The Experience of Building: from unknowns and contradictions to means and ends.

6.6 Key Points.

6.7 Books and Resources.

Chapter 7 NHS Clients.

7.1 Introduction.

7.2 The Environment of NHS Acute Trusts.

7.3 NHS Acute Trusts: Gaps and contradictions.

7.4 The Means and Ends of Building.

7.5 Key Points.

7.6 Books and Resources.

Chapter 8 Government Clients.

8.1 Introduction.

8.2 The Political Domain: Service in a Political Environment.

8.3 The Management of Government Services.

8.4 The Operation of Government Services.

8.5 The Experience of Building: gaps and contradictions to means and ends.

8.6 Key Points.

8.7 Books and Resources.

Chapter 9 Airport Clients.

9.1 Introduction.

9.2 The Business Environment of Airports.

9.3 Business Structure Processes and Operations.

9.4 The Experience of Building: from unknowns and contradictions to means and ends.

9.5 Key Points.

9.6 Books and Resources.

Chapter 10 Housing Association Clients.

10.1 Introduction.

10.2 The Business Environment of Housing Associations.

10.3 The Management of Housing Associations.

10.4 The Operation of Housing Associations.

10.5 The Experience of Building: gaps and contradictions to means and ends.

10.6 Key Points.

10.7 Books and Resources.

Chapter 11 Toolkit for Engagement.

11.1 Introduction and Summary.

11.2 Outline of Toolkit.

11.3 Working with the Client’s Change Process.

11.4 Understanding the Clients Business.

11.5 Managing the Construction Industry’s Fragmentation.

11.6 developing the Approach.

11.7 Conclusion.

11.8 References.

Chapter 12 Postscript.


The Interviewees

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)