Unified Communications For Dummies [NOOK Book]

Overview

Voicemail, e-mail, IM, video conferencing — here's how to get them all working together

Unify your company's communications so your employees, clients, and suppliers can communicate more efficiently to boost your bottom line. This easy-to-understand guide shows you how to develop a strategy for unified communications, make the case for it to your stakeholders, identify the equipment you need, and implement ...

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Unified Communications For Dummies

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Overview

Voicemail, e-mail, IM, video conferencing — here's how to get them all working together

Unify your company's communications so your employees, clients, and suppliers can communicate more efficiently to boost your bottom line. This easy-to-understand guide shows you how to develop a strategy for unified communications, make the case for it to your stakeholders, identify the equipment you need, and implement your program.

  • Discover the problem — evaluate your current situation and recognize the limitations of unconnected communications

  • Learn the parts — get acquainted with the components of a unified communications system

  • From voice to VoIP — see how to maximize VoIP for instant communication with multiple contacts

  • Start with what you have — discover new ways to use the variety of options you may already have available

  • Formulate your plan — develop realistic goals, research resources, and prepare for implementation

  • Educate stakeholders — maintain communication about the plan, how to use the system, and the benefits it offers

  • Think ahead — anticipate growth and assure that your unified communications program keeps pace

  • Be compliant — know compliance requirements and security protocols

Open the book and find:

  • How to assess your existing communications

  • Ten unified communications solutions to investigate

  • The benefits of UC to your business

  • How to make the case for your plan

  • Tools you'll need

  • Troubleshooting advice

  • How to compare various technologies

  • Resources for learning more

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Product Details

  • ISBN-13: 9780470588598
  • Publisher: Wiley
  • Publication date: 12/10/2009
  • Series: For Dummies Series
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 384
  • File size: 4 MB

Meet the Author

Tony Bradley is Founder and President of S3KUR3, Inc. — a provider of information security and unified communications consulting and training. Satish Shah is a global speaker, author, trainer, and consultant on UC. He is Founder and CEO of UC Trainers.

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Table of Contents

Foreword.

Introduction.

Part I: Getting Started.

Chapter 1: Unifi ed Communication from A to Z.

Chapter 2: All Present, Say Aye.

Chapter 3: Understanding the Business Benefit.

Part II: Applying Unified Communications.

Chapter 4: Planning Your Deployment.

Chapter 5: Unifying Voice.

Chapter 6: Employing Instant Messaging.

Chapter 7: Remote Connections.

Chapter 8: Conferencing.

Chapter 9: Collaborating and Sharing.

Chapter 10: Single-Click Access.

Part III: Implementing Unified Communications.

Chapter 11: Eat the Elephant One Bite at a Time.

Chapter 12: Confi guring Voice.

Chapter 13: Securing Unifi ed Communications.

Chapter 14: Archiving and Compliance.

Chapter 15: Management and Troubleshooting.

Chapter 16: Customizing Unifi ed Communications.

Part IV: The Part of Tens.

Chapter 17: Ten Advantages of Unifi ed Communications.

Chapter 18: Ten Events You Shouldn’t Miss.

Chapter 19: Ten Tools You Should Have.

Index.

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