Unions, Management, and Quality: Opportunities for Innovation and Excellence

Unions, Management, and Quality: Opportunities for Innovation and Excellence

by Edward Cohen-Rosenthal, Frank J. Wayno
     
 

With over 15 million union workers and over 300,000 unionized establishments in the United States, managers must enlist the aid of unions to embrace quality efforts for enhanced competitiveness. For unions, quality is the key to an enhanced role and greater employment security. Unions, Management, and Quality is the first book to address how unions and management can… See more details below

Overview

With over 15 million union workers and over 300,000 unionized establishments in the United States, managers must enlist the aid of unions to embrace quality efforts for enhanced competitiveness. For unions, quality is the key to an enhanced role and greater employment security. Unions, Management, and Quality is the first book to address how unions and management can work together to bolster a company's quality efforts and maximize performance. Inside this groundbreaking resource, you'll find a historical perspective of unions' role in the quality movement, the advances being made in this area, and valuable guidelines for sustaining quality in the future. You'll also find examples from manufacturing, service, and the public sector that demonstrate how quality principles can improve customer satisfaction, organizational effectiveness, and labor relations. These include examples from United Auto Workers-General Motors, Flint Glass Workers-Corning, National Treasury Employees-Internal Revenue Service, Communications Workers of America-US West, and many others. Through these insightful lessons and through the book's expert guidelines, you'll understand how to successfully apply quality principles to union-management change efforts, modify your company's quality programs to gain enthusiastic union support, and overcome typical challenges associated with quality and labor relations. Quality management has the power to make an organization more responsive, productive, and competitive. But without the support of employees and unions, these gains may never materialize. With Unions, Management, and Quality, you'll understand how to put quality improvement on everyone's agenda . . . and realize higher levels of improvement throughout the organization.

Read More

Editorial Reviews

Booknews
Contributors address how unions and management can work together to maximize quality and performance. They offer a historical perspective o unions' role in the quality movement and guidelines for the future, and use examples from manufacturing, service, and the public sector. They show how to apply quality principles to union-management change efforts, and how to modify companies' quality programs to gain union support. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780786301577
Publisher:
McGraw-Hill School Education Group
Publication date:
12/15/1994
Pages:
324
Product dimensions:
6.34(w) x 9.36(h) x 1.22(d)

Meet the Author

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >