Universal Usability: Designing Computer Interfaces for Diverse User Populations / Edition 1

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Universal Usability is the concept of designing computer interfaces that are easy for all users to utilize. It is a concept which many decry as elusive, impossible, or impractical, but this book, which addresses usability issues for a number of diverse user groups, proves that there is no problem in interface design that cannot be solved, or at least improved upon. Individuals with cognitive, motor, and perceptual impairments, as well as older, younger, and economically disadvantaged users, face a variety of complex challenges when interacting with computers. However, with user involvement, good design practice, and thorough testing, computer interfaces can be successfully developed for any user population.

This book, featuring key chapters by Human-Computer Interaction luminaries such as Jonathan Lazar, Ron Baecker, Allison Druin, Ben Shneiderman, Brad Myers and Jenny Preece, examines innovative and groundbreaking research and practice, and provides a practical overview of a number of successful projects which have addressed a need for these specific user populations. Chapters in this book address topics including age diversity, economic diversity, language diversity, visual impairment, and spinal cord injuries. Several of these trailblazing projects in the book are amongst the first to examine usability issues for users with Down Syndrome, users with Amnesia, users with Autism Spectrum Disorders, and users with Alzheimer's Disease, and coverage extends to projects where multiple categories of needs are addressed.

These chapters represent real-world projects, being carried out on different continents. The authors of the chapters also represent diversity—interface researchers and software developers in university, industrial, and government settings. In the practical spirit of the book, chapter authors provide guidelines and suggestions for those attempting similar projects, as well as implications for different stakeholders such as policymakers, researchers, and designers. Ideal for students of HCI and User Interface Design, and essential reading for usability practitioners, this fascinating collection of real-world projects demonstrates that computer interfaces can truly be designed to meet the needs of any category of user.

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Product Details

  • ISBN-13: 9780470027271
  • Publisher: Wiley
  • Publication date: 6/19/2007
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 628
  • Product dimensions: 9.25 (w) x 7.50 (h) x 1.27 (d)

Meet the Author

Dr. Jonathan Lazar is an Associate Professor of Computer andInformation Sciences at Towson University, where he serves as headof the Computer Information Systems Program, and is the founder anddirector of the Universal Usability Laboratory.
Dr. Lazar has authored over 70 refereed publications, on the topicsof web usability, assistive technology, user error and frustration,and user-centered design methods. He has previously authored twobooks and edited two books. His most recent authored book is "WebUsability: A User-Centered Design Approach", published byAddison-Wesley in 2006, and his most recent edited book is"Universal Usability: Designing Computer Interfaces for DiverseUser Populations" published by John Wiley in 2007.
Dr. Lazar is a founding member and currently serves as Chair of theAssociation for Computing Machinery (ACM) SIGCHI U.S. Public PolicyCommittee. He was also recently named a Distinguished Speaker ofthe ACM. He has served on a number of conference committees,including CHI, ASSETS, INTERACT, and HCII.

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Table of Contents

Editor's Note vii

Preface ix
Ben Shneiderman

1. Introduction to Universal Usability 1
Jonathan Lazar

2. Designing Searching and Browsing Software for Elementary-AgeChildren 13
Hilary Hutchinson, Allison Druin and Benjamin B. Bederson

3. The Why and How of Senior-Focused Design 43
Theresa A. O'Connell

4. Online Redesign of a Web Site's Information Architecture toImprove Accessibility for Users Who are Blind 93
Vanessa Evers and Hans Hillen

5. Listening to Choropleth Maps: Interactive Sonification ofGeo-referenced Data for Users with Vision Impairment 141
Haixia Zhao, Ben Shneiderman and Catherine Plaisant

6. Improving the Screen Reading Experience for Blind Users onthe Web 175
Jonathan Lazar and Aaron Allen

7. Web Fun Central: Online Learning Tools for Individuals withDown Syndrome 195
Assadour Kirijian, Matt Myers, and Sylvie Charland

8. Using Virtual Peer Technology as an Intervention for Childrenwith Autism 231
Andrea Tartaro and Justine Cassell

9. Evidence-Based Computer-Assisted Instruction for AutismSpectrum Disorders 263
Christina Whalen, Lars Lidén, Brooke Ingersoll, and SvenLidén

10. Making Software Accessible for Users with Dementia 299
Norman Alm, Richard Dye, Arlene Astell, Maggie Ellis, Gary Gowans,and Jim Campbell

11. Designing a Cognitive Aid for and with People Who HaveAnterograde Amnesia 317
Mike Wu, Ron Baecker and Brian Richards

12. Memories of a Life: A Design Case Study for Alzheimer'sDisease 357
Tira Cohene, Ron Baecker, Elsa Marziali, and Simona Mindy

13. Interaction Techniques for Users with Spinal Cord Injuries:A Speech-Based Solution 389
Jinjuan Feng and Andrew Sears

14. Adding Gestural Text Entry to Input Devices for People withMotor Impairments 421
Jacob O. Wobbrock and Brad A. Myers

15. The Creating Community Connections Project: Social andCultural Approaches for Engaging Low-Income Communities 457
Randal D. Pinkett

16. Implementing Community-Based Participatory Research toReduce Health and Technology Disparities Among Low-IncomeAfrican-American Women 491
Diane Maloney-Krischmar, Eleanor Walker, David Bushnell, andSadanand Sirvastava

17. Evaluating the Usability and Accessibility of an Online Formfor Census Data Collection 517
Elizabeth D. Murphy, Lawrence A. Malakhoff, and David A. Coon

18. Internationalizing Greenstone: A Multilingual Tool forBuilding Digital Libraries 559
David M. Nichols, Te Taka Keegan, David Bainbridge, Sally JoCunningham, Michael Dewship, and Ian H. Witten

19. Making Universal Access Truly Universal: Looking Toward theFuture 587
Jennifer Preece


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