Unleashing Change / Edition 1

Unleashing Change / Edition 1

5.0 1
by Steven Kelman
     
 

This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that "people resist change," it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change, public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his

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Overview

This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that "people resist change," it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change, public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his experience orchestrating procurement reform in the 1990s.

Kelman's focuses on making change happen on the front lines, not just getting it announced by senior policymakers. He argues that frequently there will be a constituency for change within government organizations. The role for leaders is not to force change on the unwilling but to unleash the willing, and to persist long enough for the change to become institutionalized.

Drawing on the author's own personal experience and extensive research among frontline civil servants, as well as literature in organization theory and psychology, Un leashing Change presents an approach for improving agency performance from soup to nuts —mixing theory with practice. Its analysis is innovative and empirically rich. Kelman's conclusions challenge conventional notions about achieving reform in large organizations and mark a major advance in theories of organizational change. His lessons will be of interest not only to scholars interested in improving the performance of the public sector, but for anyone struggling to manage a large organization.

"Steve Kelman's creative research, augmented by his own considerable experience as a reform-minded federal official, gives this book unusual depth and authenticity." —Rosabeth Moss Kanter, Harvard Business School, author of Con fidence: How Winning Streaks and Losing Streaks Begin and End

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Product Details

ISBN-13:
9780815748991
Publisher:
Brookings Institution Press
Publication date:
06/09/2005
Edition description:
New Edition
Pages:
320
Sales rank:
1,338,998
Product dimensions:
6.00(w) x 9.00(h) x 0.72(d)

Table of Contents

Acknowledgmentsix
1Introduction: Organizational Change and Improving the Performance of Government1
2The Traditional Procurement System and the Difficulties of Change10
Part 1Initiating Change
3Discontent on the Front Lines39
4Joining the Reform Coalition59
5Changes at the Top and the Unleashing of Reform82
6Initiating Change: Implications for Theory and Practice96
Part 2Consolidating Change
7How a Change Effort Feeds on Itself: Theory111
8How a Change Effort Feeds on Itself: Evidence135
9From Attitude to Behavior160
10"Deepening" and Organizational Change179
11Consolidating Change: Implications for Theory and Practice20
Appendixes
ASpecifying Models and Determinants215
BMethodological Considerations Involved in Using Only One Case232
Notes237
Index297

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