Unwritten Rules of the Game

Overview

If you're like most managers today, chances are you're experiencing employee resistance to many of the important changes that your company needs to make. But, says Arthur D. Little consultant Peter Scott-Morgan, if you understood what really drives day-to-day behavior in an organization, you'd then be able to easily break through the barriers and get results. And what Dr. Scott-Morgan has discovered to be the silent engines of employees behavior are not official policies but unwritten rules. [Following are some] ...
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Overview

If you're like most managers today, chances are you're experiencing employee resistance to many of the important changes that your company needs to make. But, says Arthur D. Little consultant Peter Scott-Morgan, if you understood what really drives day-to-day behavior in an organization, you'd then be able to easily break through the barriers and get results. And what Dr. Scott-Morgan has discovered to be the silent engines of employees behavior are not official policies but unwritten rules. [Following are some] examples: Written rule: to become a top manager, get broad experience; Unwritten rule: To get to the top, job hop as fast as possible; Written rule: managers are accountable for their P&Ls; Unwritten rule: protect your turf and watch your quarterlies. In this book you'll learn how to ferret out and decipher all the unwritten rules that are driving day-to-day behavior in your company. You'll learn to pinpoint the specific causes of such organizational negatives as rebellion, gridlock, power plays, conspiracies, paranoia, isolation, lip service, and cynicism. You'll be armed with potent "Rulebusters" that are guaranteed to destroy the power of the most damaging unwritten rules that are insidiously at work in your organization. Plus you'll learn how to internalize the unwritten rules of the game as a core skill; use unwritten rules to decode success as well as failure; manage change when everyone else is suffering from "change fatigue" and "initiative overload"; view your business from the perspective of the individual, because that's the only route to sustainable high performance; learn from real-life case studies - including examples from companies whose initiatives failed; conduct examples from companies optimally selected, cleverly directed interviews that will enable you to start making the connections you need to make between unwritten rules and unintended side effects. Written in 65 mini-chapters, all wryly on target in their analysis of human natur

A pathbreaking book that introduces a unique new approach to mastering corporate change. What drives day-to-day behavior in an organization? An associate of one of the world's leading consulting firms has discovered that the silent engines are not official policies but unwritten rules. Here readers learn how to decipher those rules and to break free of the barriers to change. Illustrated.

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Editorial Reviews

Library Journal
In this pragmatic guide to making change initiatives work, Scott-Morgan relates his successful experience as a consultant in change management. He describes the ``unwritten rules'' that thwart success and shows how to analyze the motivators, enablers, and triggers that help to shed light on these barriers. Kudos to Scott-Morgan for opening his consultant's bag of tricks, literally walking the reader through a typical change-management process-something from which any organization would benefit. Targeted CEOs will likely find this process useful, although they may also need a lot of help making it work. A worthy addition to change-management collections, this is strongly suggested for larger public and academic libraries.-Dale Farris, Groves, Tex.
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Product Details

  • ISBN-13: 9780070570757
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 2/1/1998
  • Pages: 256
  • Product dimensions: 5.34 (w) x 9.31 (h) x 0.99 (d)

Table of Contents

Acknowledgments
Pt. 1 How to Fail in a Major Way 3
Pt. 2 The Secret Everyone Knows 19
Pt. 3 The Voyeurs' Guide to the Real World 37
Pt. 4 The Road to Pragmatism 53
Pt. 5 Call RULEBUSTERS 65
Pt. 6 Action Adventures 89
Pt. 7 Twentieth-Century Flops 117
Pt. 8 Breaking Free 135
The RULEBUSTER'S Guide to Understanding Unwritten Rules 159
Pt. A Getaway to Another Dimension 165
Pt. B Voyage into the Unknown 175
Pt. C Writing the Wrongs 185
Pt. D Analysis of an Alien World 205
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