Scott Mueller is president of Mueller Technical Research, an international research and corporate training firm. Since 1982, MTR has specialized in the industry's most in-depth, accurate, and effective corporate PC hardware and technical training seminars, maintaining a client list that includes Fortune 500 companies, the U.S. government and foreign governments, major software and hardware corporations, as well as PC enthusiasts and entrepreneurs. His seminars have been presented to several thousands of PC support professionals throughout the world.
Scott has developed and presented training courses in all areas of PC hardware and software. He is an expert in PC hardware, operating systems, and data-recovery techniques. He currently spends about 25 weeks per year on the road teaching his seminars at several corporate clients. For more information about a custom PC hardware or data-recovery training seminar for your organization, contact Lynn at
Mueller Technical Research
21 Spring Lane
Barrington Hills, IL 60010-9009
(847) 854-6795 Fax
Scott has many popular books, articles, and course materials to his credit, including Upgrading and Repairing PCs, which has sold more than two million copies, making it by far the most popular PC hardware book on the market today.
If you have suggestions for the next version of the book, or any comments about the book in general, send them to Scott via email at email@example.com, or visit http://www.upgradingandrepairingpcs.com and click the Ask Scott button.
When he is not working on PC-related books or on the road teaching seminars, Scott can usually be found in the garage working on several projects. This year he continues to work on his customized '99 Harley FLHRCI Road King Classic with a 95ci Twin-Cam motor (see you in Sturgis), as well as a modified 1998 5.9L Grand Cherokee (imagine a hotrod SUV).
Mark Edward Soper is president of Select Systems and Associates, Inc., a technical writing and training organization.
Mark has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is an A+ Certified hardware technician and a Microsoft Certified Professional. He has been writing technical documents since the mid-1980s and has contributed to many other Que books, including Upgrading and Repairing PCs, 11th, 12th,and 13th Editions; Upgrading and Repairing Networks, Second Edition; Special Edition Using Microsoft Windows Millennium Edition; Special Edition Using Microsoft Windows XP Home Edition; and Special Edition Using Microsoft Windows XP Professional Edition. Mark coauthored both the first and second editions of Upgrading and Repairing PCs, Technician's Portable Reference and Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition. He is the author of The Complete Idiot's Guide to High-Speed Internet Connections and coauthor of TechTV's Upgrading Your PC.
Mark has been writing for major computer magazines since 1990, with more than 140 articles in publications such as SmartComputing, PCNovice, PCNovice Guides, and the PCNovice Learning Series. His early work was published in WordPerfect Magazine, The WordPerfectionist, and PCToday. Many of Mark's articles are available in back issues or electronically via the World Wide Web at http://www.smartcomputing.com. Select Systems maintains a subject index of all Mark's articles at http://www.selectsystems.com.
Mark welcomes comments at firstname.lastname@example.org.
Mark Reddin is president of Trinity Microsystems, Inc., a computer reseller and repair center in Indiana. He is a Microsoft Certified Systems Engineer(MCSE) and A+ Certified PC technician who has enjoyed using computers, as well as breaking and fixing them, since the days of the early Commodore and Atari machines. Mark still enjoys being involved with computers and networks at a hands-on level and can often be found in the trenches, configuring hardware and running cables. He has been involved with several Que publications, providing technical verification as well as development. You can reach him through the contacts page at http://www.trinitymicrosystems.com