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Usability Success Stories: How Organizations Improve by Making Easier-to-Use Software and Web Sites

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Overview

Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering during product development. This book shows how usability engineers can do this by studying users' needs and abilities, designing the product accordingly, and verifying the design through additional testing with users.

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Editorial Reviews

From the Publisher
Usability triumphs! Sherman and his contributors arm the reader with an arsenal of methods and strategies to overcome the greatest of usability challenges. A must have for anyone who wants to learn about usability in the *real world!*' Catherine Courage, Author, Understanding Your Users, Usability Manager, salesforce.com

'We all know success stories within the user experience community. But how do we make the case for users inside our organizations? With this book come stories that can motivate, inspire, and most importantly provide the means and the methods to create change. The result, if successfully sold to the decision-makers, is bound to improve the user experience.' Dr. Carol Barnum, Professor of Information Design and Co-Director of the Usability Center,Southern Polytechnic State University, USA

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Product Details

  • ISBN-13: 9780566086564
  • Publisher: Ashgate Publishing, Limited
  • Publication date: 11/22/2006
  • Pages: 226
  • Product dimensions: 7.00 (w) x 9.70 (h) x 1.00 (d)

Table of Contents

An introduction to usability and user-centered design, Paul Sherman; Tracking ease of use metrics: A tried and true method for driving adoption of UCD in different corporate cultures, Wendy Castleman and Kaaren Hanson; Tales from the trenches: Getting usability through corporate, Hank Henry; Redesigning the United States Department of Health and Human Services web site, Mary Frances Theofanos and Conrad Mulligan; Creating better working relationships in a user-focused organization, Elizabeth Rosenzweig and Joel Ziff; Using innovation to promote a user-centered design process while addressing practical constraints, Leslie Tudor and Julie Radford-Davenport; Changing perceptions: Getting the business to value user-centered design processes, Adam Polansky; UI Design at Siemens Medical Solutions, Dirk Zimmermann and Jean Anderson; Collaborating with change agents to make a better user interface, Paul Sherman and Susan Hura; Learning from success stories, Paul Sherman; Index.

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