USDA Service Centers: Multibillion Dollar Effort to Modernize Processes and Technology Faces Significant Risksby Stephen A. Schwartz
Provides information on the USDAs effort to modernize information technology (IT) at its field service centers, which is being implemented as part of the dept.s Service Center Implementation initiative. This initiative aims to provide one-stop service to customers of the farm service, natural resources, & rural development agencies by collocating field offices & modernizing the business processes & IT used within these offices. This report (1) describes USDAs current plans & ongoing efforts, including estimated costs, to modernize IT for its service centers & (2) identifies any significant risks in these plans & ongoing efforts.
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