User-Centered Design Stories: Real-World UCD Case Studies

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $5.39
Usually ships in 1-2 business days
(Save 92%)
Other sellers (Paperback)
  • All (8) from $5.39   
  • New (5) from $26.53   
  • Used (3) from $5.39   
Close
Sort by
Showing 11 – 10 of 0
We’re having technical difficulties. Please try again shortly.
Showing 11 – 10 of 0
Close
Sort by

Overview

Intended for both the student and the practitioner, this is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to perform analysis of dozens of UCD work situations and propose solutions for the problem set.

The problems posed in the cases cover a wide variety of key tasks and issues facing practitioners today, including those that are related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers the new practitioner (as well as experienced practitioners working in new settings) the valuable practice in decision-making that one cannot get by reading a book or attending a seminar.

*The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today.

*Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible.

* Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.

Read More Show Less

Editorial Reviews

From the Publisher
As interaction design practitioners at all levels change jobs and get promoted, there are many new situtations to face--many of which even a seasoned professional may not have encountered. Because with UCD there is often no one correct answer, there is a complexity with tradeoffs and solutions that require critical thinking and the application of the existing knowledge base. This book addresses this need by its method of eliciting the kind of critical thinking required, and will give readers the kind of experience they can only otherwise get with lots of time on the job.
Read More Show Less

Product Details

  • ISBN-13: 9780123706089
  • Publisher: Elsevier Science
  • Publication date: 5/3/2007
  • Series: Interactive Technologies Series
  • Edition description: New Edition
  • Pages: 560
  • Product dimensions: 7.50 (w) x 9.20 (h) x 1.00 (d)

Meet the Author

Carol Righi is a Director of User Experience at Perficient. Carol has worked in User-Centered Design for more than 20 years and is widely considered a UCD thought leader. Carol has performed user research, usability evaluation, and interaction design for companies such as IBM, Google, Yahoo, Intuit, A. G. Edwards, Mapquest, Met Life, and many others. She has served as manager for numerous UCD efforts and has helped lead the development of the UCD competency in various organizations, including IBM. Carol has also designed and developed many standup and e-learning courses in UCD and has trained thousands of students. She received her undergraduate degree in psychology in 1981 and her Ph.D. in school/educational psychology with a concentration in computer applications to education in 1988, both from Fordham University in New York City.

Janice James is Director of User Experience at Perficient and has more than 18 years of experience in the field of human factors, usability and user-centered design and development for software, hardware, travel, Internet, financial services, education, health care and retail products and services. During the last eight years as principal of her own consulting firm, Simply Usable through Design, she has focused on providing usability engineering and interface design consulting services to companies ranging in size from start-ups to Fortune 500s, including CNet, AOL/Netscape, Hewlett Packard, Unisys, Intuit, Humana, BestBuy.com, eBay, AARP and McGraw-Hill, to name a few. Janice has a broad range of experience in all types of usability and user-centered design processes. She also founded the Kentuckiana Chapter of STC and co-founded the Society for Technical Communications’ Professional Interest Committee on Usability.

Read More Show Less

Table of Contents

Justifying, developing, and starting a UCD Program; Raising awareness and educating others in the work enviornment; Hiring UCD professionals; Estimating and pricing a UCD effort; Selecting appropriate user research methodologies; Selecting appropriate evaluation methodologies; Designing a user iterface; Designing user help; Web site information architecture; Addressing accessibility issues (i.e. designing for those with disabilities); Applying UCD to middleware/products with no obvious user interface; Managing the politics of UCD in the Workplace; Recruiting for a UCD effort; Developing and delivering UCD training; Interplay of the business model/business requirements and user requirements; Cost-Justifying a UCD effort.
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)