User Involvement in Health Care / Edition 1

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How can the needs and perspective of patients be incorporated in the design and redesign of health services? Health organizations are focusing more and more on patients — and requiring their employees to practise patient focused care. The Modernisation Initiative described in this book explores in three health service areas (kidney, stroke and sexual health services) how patients' and carers' involvement may inform and shape quality improvement work This book guides you through the issues and challenges that teams seeking to involve users in changing health services are likely to face. It offers a wealth of practical knowledge about involving users. Those undertaking similar programmes, whether in primary care or hospital based, will find ideas and examples in this book to inspire and guide them.

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Editorial Reviews

From the Publisher
Review copy sent 27/05/11: Doody Enterprises Inc.
Doody's Review Service
Reviewer: Heather Huang, MD (University of Wisconsin School of Medicine and Public Health)
Description: This book describes the Modernisation Initiative, a system-wide transformational change program in London designed to modernize local health services. It describes how the different teams involved in the Modernisation Initiative involved patients in deciding how this transformational change could be best accomplished.
Purpose: The purpose is to describe the Modernisation Initiative with the intent of offering practical information about involving users to those undertaking similar programs.
Audience: The book is written for individuals who are interested in incorporating patient and user involvement into the redesign of healthcare. This may include, but is not limited to, clinicians, administrators, and patients.
Features: An overview of the Modernisation Initiative begins the book, telling the story of its inception, its purpose, and its design. The book then discusses what is currently known about involving patients in transformation of healthcare services. Subsequent chapters describe the positive as well as the difficult experiences encountered during the unfolding of the Modernisation Initiative as they pertain to involving patients in designing healthcare services, in producing educational materials, in leadership and governance, and in using patients as teachers and mentors. These chapters conclude with a summary of 10 key points.
Assessment: This overview provides a roadmap for those undertaking similar programs, exploring how the needs and perspectives of patients can be incorporated into the design of healthcare services.
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Product Details

  • ISBN-13: 9781405191494
  • Publisher: Wiley
  • Publication date: 11/23/2010
  • Edition number: 1
  • Pages: 144
  • Product dimensions: 5.40 (w) x 8.40 (h) x 0.30 (d)

Meet the Author

Trisha Greenhalgh, Professor of Primary Health Care and Director, Healthcare Innovation and Policy Unit, Barts and The London School of Medicine and Dentistry, London, UK

Charlotte Humphrey, Professor of Health Care Evaluation, King’s College London, UK

Fran Woodard, Director, Cancer Programme, Integrated Cancer Centre, King’s Health Partners, London, UK

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Table of Contents

Contributors vi

Foreword viii

Acknowledgements xii

Chapter 1 User involvement – a story of our time 1
Trisha Greenhalgh, Charlotte Humphrey & Fran Woodard

Chapter 2 What is already known about involving users in service transformation? 10
Ceri Butler & Trisha Greenhalgh

Chapter 3 Experience-based co-design 28
Vikki Pearce, Paula Baraitser, Gaynor Smith & Trisha Greenhalgh

Chapter 4 Patients as teachers and mentors 52
Gaynor Smith Jane Hughes & Trisha Greenhalgh

Chapter 5 Co-producing information 64
Jane Hughes, Gaynor Smith & Trisha Greenhalgh

Chapter 6 Involving users in leadership and governance 81
Fran Woodard, Lizzy Bovill & David Freedman

Chapter 7 Inherent tensions in involving users 104
Trisha Greenhalgh, Fran Woodard & Charlotte Humphrey

Chapter 8 Where next for user involvement? 116
Trisha Greenhalgh, Fran Woodard & Charlotte Humphrey

Index 127

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