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Doody's Review ServiceReviewer: Heather Huang, MD (University of Wisconsin School of Medicine and Public Health)
Description: This book describes the Modernisation Initiative, a system-wide transformational change program in London designed to modernize local health services. It describes how the different teams involved in the Modernisation Initiative involved patients in deciding how this transformational change could be best accomplished.
Purpose: The purpose is to describe the Modernisation Initiative with the intent of offering practical information about involving users to those undertaking similar programs.
Audience: The book is written for individuals who are interested in incorporating patient and user involvement into the redesign of healthcare. This may include, but is not limited to, clinicians, administrators, and patients.
Features: An overview of the Modernisation Initiative begins the book, telling the story of its inception, its purpose, and its design. The book then discusses what is currently known about involving patients in transformation of healthcare services. Subsequent chapters describe the positive as well as the difficult experiences encountered during the unfolding of the Modernisation Initiative as they pertain to involving patients in designing healthcare services, in producing educational materials, in leadership and governance, and in using patients as teachers and mentors. These chapters conclude with a summary of 10 key points.
Assessment: This overview provides a roadmap for those undertaking similar programs, exploring how the needs and perspectives of patients can be incorporated into the design of healthcare services.