USER NEEDS IN IT STANDARDS

Overview

For the first time ever, from the user viewpoint, all the relevant arguments, concerns, and issues relating to standards making are available in one wide ranging book. User Needs in IT Standards is written for all technically aware information technology users who are affected by standards, (or lack of them), and includes new material which was not previously available.
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Overview

For the first time ever, from the user viewpoint, all the relevant arguments, concerns, and issues relating to standards making are available in one wide ranging book. User Needs in IT Standards is written for all technically aware information technology users who are affected by standards, (or lack of them), and includes new material which was not previously available.
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Editorial Reviews

Booknews
A guide to user requirements from the standardization process through to hardware, software, communications, and network standards, all of which are discussed in depth in a practical manner, with technical details as necessary. Most of the contributions have been previously published (the earliest dating back to 1980); some, however, were written or extensively revised for this collection. Introductory and linking passages unify the contents and also provide commentary and explanation. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780750615594
  • Publisher: Butterworth-Heinemann
  • Publication date: 4/1/1993
  • Series: Computer Weekly Professional Series
  • Pages: 403
  • Product dimensions: 6.08 (w) x 9.23 (h) x 0.92 (d)

Table of Contents

Attribution
Preface
Acknowledgements
List of contributors
General bibliography
1 Users, standards and the standardization process 1
User views of application portability 3
What are standards for? 5
Existing practice - template or prototype? 8
What is the use of a users' association? 14
An uncomfortable fit for users 19
How can we ensure that users' votes are counted? 21
2 User needs in information standards 35
Standards for information and the control of information 35
3 User needs in hardware and physical media standards 49
Standards for machine arithmetic 50
Standards for keyboard layouts - the origins and scope of ISO/IEC 9995 52
Information interchange using flexible diskettes 64
Performance statistics and standards 66
4 User needs in networking and systems intercommunication standards 72
Open systems - straitjacket or freedom? 73
Where do OSI standards come from? 79
The business case for using OSI 84
5 User needs in data interchange standards 102
Character handling and computer communication 103
Electronic exchange of structured information - the requirements 129
An approach to document interchange 143
ODA extensions for quality and flexibility 148
FAX400? A user view of the office document dilemma 160
6 User needs in software standards 177
Problems of software standardization 177
Programming languages 184
Formal definitions 187
Operating systems 189
Posix networking standardization 190
OSF 197
The standard bearers 198
The quality of software 200
"Ease of use" assessment of language processors 201
The application of quality assurance in a software development environment 213
7 User needs in human-machine interface standards 223
Computer literacy and usability standards 223
User needs for user system interaction standards 231
The slow start for standards - standardization and personalization 242
8 User needs in safety and security standards 248
Information technology and safety 249
Resilience of office automation systems 265
Annex: Threats to the resilience of an office automation system 274
Safety of information technology equipment including electrical business equipment 278
9 Standards for professional services 291
The ACM Code of Professional Conduct 291
The CSA Code of Conduct 296
CSA Code of Practice: Consultancy 298
10 The way forward 300
The future of software standardization 302
Changing attitudes 315
The EWOS framework for open systems 324
The BSI/DISC framework for user requirements 350
Index 369
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