Value Merchants: Demonstrating and Documenting Superior Value in Business Markets

Value Merchants: Demonstrating and Documenting Superior Value in Business Markets

by James C. Anderson, Nirmalya Kumar, James A. Narus
     
 

View All Available Formats & Editions

Do your salespeople feel under extreme pressure to retain accounts or gain new business at any cost? If so, you may be leaving big money on the table. Consider the integrated-circuit supplier representative who lost $500,000 of potential profit on a single transaction, just to “win” a deal that he would have closed anyway at the higher price.

Do not

Overview

Do your salespeople feel under extreme pressure to retain accounts or gain new business at any cost? If so, you may be leaving big money on the table. Consider the integrated-circuit supplier representative who lost $500,000 of potential profit on a single transaction, just to “win” a deal that he would have closed anyway at the higher price.

Do not make price concessions. Become a value merchant instead. In this authoritative book, James Anderson, Nirmalya Kumar, and James Narus explain how companies in business markets can use customer value management techniques to estimate the value of your market offerings, create value propositions that resonate with your customers, and maximize the return you will get on the superior value that you deliver.

Drawing on extensive research and detailed case studies of companies like Sonoco, Tata Steel, and Quaker Chemical, Value Merchants will change the mindset and behavior of your executives, sales management, representatives, and marketers—as well as your customers.

Editorial Reviews

CRM.com
a set of business techniques to estimate the value of your market offerings and create propositions that resonate with customers.

Modern Casting
. . . offers a great value to its readers . . . illustrates how to formulate value propositions that 'resonate' with customers.

Product Details

ISBN-13:
9781422131077
Publisher:
Harvard Business Review Press
Publication date:
10/01/2007
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
240
Sales rank:
873,074
File size:
2 MB

Meet the Author

James C. Anderson is the William L. Ford Distinguished Professor of Marketing and Wholesale Distribution at the Kellogg School of Management, Northwestern University.

Nirmalya Kumar is Professor of Marketing and Director of the Centre for Marketing of Aditya V. Birla Indian Centre, London Business School.

James A. Narus is a Professor of Business Marketing at the Babcock Graduate School of Management, Wake Forest University.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >