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From the PublisherCindy Jimmerson is a proven and well-known practitioner of Lean methods in healthcare. Her book is full of varied case studies that beautifully illustrate the power of the value stream mapping method and how it fits into a Lean transformation journey.
— Mark Graban, Shingo Prize-Winning Author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Following her publication A3 Problem Solving for Healthcare, Cindy Jimmerson has produced another excellent book that demonstrates why value stream maps are a fundamental component in applying Lean TPS and how using the A3 and VSM enables you to see the bigger picture and zero in on a specific problem. The selection of case studies reflects the range of common problems across the whole healthcare system. A must read for all.
— Lesley Wright, Director – Diagnostics, NHS Improvement
This book is an invaluable resource for all involved in implementation of Lean in Healthcare. Every reader from novice to veteran practitioner will find what they are looking for here. Cindy Jimmerson has put it all together in a practical guide that covers big concepts, all the technical details, and illustrated case studies that clarify how all of the tools and concepts work together. Jimmerson has demystified the value stream map and made it an actionable tool for all!
—Mimi Falbo, Mimi Falbo LLC
Throughout my nearly 20 year career at Toyota and my consulting work beyond, I have coached many clients on Lean Thinking in a wide range of industries both public and private. Along the way, I have seen many ‘translations’ of Toyota’s approach to other industries and business applications. Sadly, most miss the mark. Some by a lot! I am pleased however that Cindy Jimmerson’s work here is not only true to its Lean roots in Toyota but she has added to the overall body of knowledge in significant ways that make logical extensions and rational adaptations to fit her clients’ unique needs. I would highly recommend this book to anyone desiring to genuinely adopt the Toyota approach to the healthcare industry and to do so with confidence. This is the real deal.
— Ken Pilone, President, Sterling Methods Consulting Group, LLC
This is an outstanding book, the best one available on value stream mapping. Cindy Jimmerson is a remarkable teacher and a pioneer in Lean thinking. Her visual organization in this book (and her book on A3 problem solving) make VSM immediately accessible and useful. The case studies are superb. As a practicing Anesthesiologist, Hospice Physician, and Medical Director, I was fortunate to recently take her course, and I will be applying the information in this book to healthcare for the rest of my career.
— Shaun Sullivan, MD, Partner, Bellingham Anesthesia Associates, Anesthesia Medical Director, Skagit Valley Hospital, Whatcom Hospice Medical Director
Value stream mapping for healthcare is indeed "made easy". Cindy has found the ideal balance of information and application. The examples, step-by-step instructions and "simple, yet elegant" flow of information is ideal for anyone interested in developing their Lean knowledge. Well worth reading and applying.
— Barb Bouche, Director, CPI, Seattle Children’s Hospital
As a former student of Cindy's and owner of many health care processes I can tell you that this book is a remarkable journey from the complex to the simple. By using the tools taught and the elegant examples in this book, one can learn to see apparently complex problems broken down into manageable processes through the use of Cindy's practical application of value stream mapping. When I have used her techniques, once the process was really mapped to reflect the true state of affairs, solutions jump off the page. Unlike other dry management dissertations, this book is rich with real health care examples drawn from the author's own clinical and managerial experience. Cindy is a remarkable teacher and this book captures the essence of her teaching on the effective use of value stream mapping in health care.
— John Salyer RRT-NPS, MBA, FAARC, Author of Managing the Respiratory Care Department, Director Respiratory Therapy Services, Seattle Children's Hospital and Research Institute