VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the exciting roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instructions on scheduling, client relations, charting, case management software, billing, and everything you need to work successfully within a veterinary practice. In addition to clear learning objectives, helpful charts and graphics, and reader-friendly concepts, VETERINARY OFFICE PRACTICE, 2ND Edition's includes case studies and review questions that allow you to apply chapter concepts and check your understanding.
Vicki Judah is a licensed veterinary technician (Ret) with more than 25 years in animal care. The author developed the curriculum, directed and taught the program in Companion Animal Science approved by the State Board of Education, Utah. (Jordan Applied Technology Center, Sandy, UT). Vicki held teaching endorsements for Animal Care and Science, Veterinary Assisting and Technology, Equine Science, level I and II, Agricultural/Livestock Care and Management, and Aquatics, Level 1 & 2. Vicki has a special interest in exotic animals and is co-author of Exotic Animal Care & Management, 1st and 2nd editions, (Cengage). Vicki has also written Veterinary Office Practices, 2nd ed. (Cengage). Now retired, the author lives in Florida with her animal family; a Goldendoodle, a Perro de Baja, two rescue cats and an African Grey Parrot.
1. Introduction to Veterinary Practice. 2. Care and Maintenance of the Veterinary Practice Facility. 3. Front Office and Receptionist Duties 4. Computers. 5. Communication Skills. 6. Interacting with Clients. 7. Stress. 8. Ethics. 9. Financial Matters.