VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the exciting roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instructions on scheduling, client relations, charting, case management software, billing, and everything you need to work successfully within a veterinary practice. In addition to clear learning objectives, helpful charts and graphics, and reader-friendly concepts, VETERINARY OFFICE PRACTICE, 2ND Edition's includes case studies and review questions that allow you to apply chapter concepts and check your understanding.
Vicki Judah is a retired Certified Veterinary Technician with more than thirty years of experience in animal care, and a special interest in exotic animal medicine and captive care. The former program director of Companion Animal Science at Utah's Jordan Applied Technology Center, Ms. Judah developed courses in Animal Care and Science, Veterinary Assisting and Technology, Equine Science, Agricultural/Livestock Care and Management, and Aquatics. Now retired, Ms. Judah pursues educational, animal rescue, and writing projects in the United States and Mexico.
1. Introduction to Veterinary Practice. 2. Care and Maintenance of the Veterinary Practice Facility. 3. Front Office and Receptionist Duties 4. Computers. 5. Communication Skills. 6. Interacting with Clients. 7. Stress. 8. Ethics. 9. Financial Matters.