Video-Mediated Communication

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Decades after their introduction, video communication systems are beginning to realize their potential in supporting working from home, teaching and learning at a distance, conferencing, and interpersonal communication. In the face of an upsurge in interest, important questions are being asked: What function does video really serve, and what advantages over the telephone does it provide? How and why is video-mediated interaction different from face-to-face interaction? How can we best configure video technology ...

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Overview

Decades after their introduction, video communication systems are beginning to realize their potential in supporting working from home, teaching and learning at a distance, conferencing, and interpersonal communication. In the face of an upsurge in interest, important questions are being asked: What function does video really serve, and what advantages over the telephone does it provide? How and why is video-mediated interaction different from face-to-face interaction? How can we best configure video technology to support different kinds of work at a distance? What is the role of video technology in the future?

People from a variety of disciplines have now produced a substantial body of research addressing these issues from a wide range of analytic perspectives. Their results and conclusions are scattered through journals, conference proceedings, and corporate technical papers. Drawing together the ideas and findings of the major researchers in the field, this volume offers the first comprehensive overview of what is currently known about video-mediated communication.

Written by psychologists, sociologists, anthropologists, engineers, and computer scientists, this book is an essential resource for all those who design and study systems for teaching, learning, and working. It is divided into four sections as follows:

Foundations surveys the literature, constructs a foundational framework, introduces common vocabulary, and helps explain technical aspects and terms.

Findings presents empirical work of types ranging from psychological laboratory-based studies to ethnographic field studies.

Design explores various aspects of the design and evaluation of new kinds of video systems.

The Future comments on new and innovative applications of video technology and points out the ways in which its use may be tied to broader technological trends.

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Product Details

  • ISBN-13: 9780805822885
  • Publisher: Taylor & Francis, Inc.
  • Publication date: 4/28/1997
  • Series: Computers, Cognition, and Work Series
  • Pages: 592
  • Product dimensions: 6.29 (w) x 9.27 (h) x 1.86 (d)

Table of Contents

Contents: Preface. Part I: Foundations. K.E. Finn, Introduction: An Overview of Video-Mediated Communication. S. Whittaker, B. O'Conaill, The Role of Vision in Face-to-Face and Mediated Communication. J.S. Angiolillo, H.E. Blanchard, E.W. Israelski, A. Mané, Technology Constraints of Video-Mediated Communication. G.M. Olson, J.S. Olson, Making Sense of the Findings: Common Vocabulary Leads to the Synthesis Necessary for Theory Building. Part II: Findings. A.J. Sellen, Assessing Video-Mediated Communication: A Comparison of Different Analytic Approaches. B. O'Conaill, S. Whittaker, Characterizing, Predicting, and Measuring Video-Mediated Communication: A Conversational Approach. A.H. Anderson, C. O'Malley, G. Doherty-Sneddon, S. Langton, A. Newlands, J. Mullin, A.M. Fleming, J. Van der Velden, The Impact of VMC on Collaborative Problem Solving: An Analysis of Task Performance, Communicative Process, and User Satisfaction. J.S. Olson, G.M. Olson, D. Meader, Face-to-Face Group Work Compared to Remote Group Work With and Without Video. E.A. Isaacs, J.C. Tang, Studying Video-Based Collaboration in Context: From Small Workgroups to Large Organizations. C. Rudman, R. Hertz, C. Marshall, E. Dykstra-Erickson, Channel Overload as a Driver for Adoption of Desktop Video for Distributed Group Work. A.J. Sellen, R. Harper, Video in Support of Organizational Talk. V. Bellotti, P. Dourish, Rant and RAVE: Experimental and Experiential Accounts of a Media Space. S. Harrison, S. Bly, S. Anderson, S. Minneman, The Media Space. G. Moore, Sharing Faces, Places, and Spaces: The Ontario Telepresence Project Field Studies. C. Heath, P. Luff, A.J. Sellen, Reconfiguring Media Space: Supporting Collaborative Work. Part III: Design. S.B. Wilbur, Models and Metaphors for Video-Mediated Communication. W.A.S. Buxton, Living in Augmented Reality: Ubiquitous Media and Reactive Environments. W.A.S. Buxton, A.J. Sellen, M.C. Sheasby, Interfaces for Multiparty Videoconferences. A. Mané, Group Space: The Role of Video in Multipoint Videoconferencing and Its Implications for Design. J.R. Ensor, Virtual Meeting Rooms. H. Ishii, M. Kobayashi, K. Arita, T. Yagi, Iterative Design of Seamless Collaboration Media. Part IV: The Future. E.A. Isaacs, S. Whittaker, D. Frohlich, B. O'Conaill, Informal Communications Reexamined: New Functions for Video in Supporting Opportunistic Encounters. B.A. Nardi, A. Kuchinsky, S. Whittaker, R. Leichner, H. Schwarz, Video-As-Data: Technical and Social Aspects of a Collaborative Multimedia Application. J. Crowcroft, Supporting Videoconferencing on the Internet. R.E. Kraut, R.S. Fish, Prospects for Videotelephony.

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