The Violence-Prone WorkPlace: A New Approach to Dealing with Hostile,Threatening,and Uncivil Behavior

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 92%)
Other sellers (Paperback)
  • All (9) from $1.99   
  • New (1) from $18.08   
  • Used (8) from $1.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$18.08
Seller since 2007

Feedback rating:

(23157)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
BRAND NEW

Ships from: Avenel, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Almost every week reports of violence erupting in the workplace make headlines. Contrary to popular opinion, such incidents are not random and senseless but, according to Richard V. Denenberg and Mark Braverman, typically result from conflict that has been allowed to fester. Combining the insights of both crisis management and dispute resolution, their book presents a comprehensive look at the problem of violence on the job, including ways of preventing it.Rather than focusing on the supposedly "lethal" or dysfunctional employee as the source of danger, Denenberg and Braverman point to the dysfunctional workplace as the problem. They describe underlying factors in the workplace which can foster extreme behavior and prevent an effective response. Calling for early intervention in situations that could result in violence, the authors suggest specific techniques for reducing the risk that an office, plant, or school will suffer crises arising from threats or a climate of hostility.At the heart of the book are fourteen vivid examples of real-life incidents involving violence, a threat of violence, or a perception that such a threat was made. They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior in response to common workplace occurrences such as downsizing or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear. An extensive appendix provides government guidelines and sample policies intended to serve as templates for violence-prevention plans. Both the examples and sample policies allow organizations to benefit from the experience of others and avoid common mistakes.
Read More Show Less

Editorial Reviews

From the Publisher
"The authors present an innovative approach to identifying, preventing, and, if needed, responding to violence within the workplace by focusing not only on the employee or customer that commits the act but also on the entire system of organization. Most important, the authors argue that organizations that focus on merely responding to violence may be lacking the ability to prevent it. . . . The information provided is an invaluable tool for any type of workplace, from the factory to the law firm. By providing the case studies, Denenberg and Braverman offer an element of 'real life' to the understanding of workplace violence. It is this element that makes this text most useful for arenas outside of academia. Moreover, by using a systematic approach, the book raises the issue of accountability within the workplace. Instead of pointing the finger at the employee who finally 'cracked,' the organization must look to the inside and recognize its own failures."—Christina Lanier, Homicide Studies, February 2004

"I teach courses designed to prevent workplace violence. I particularly like to reference The Violence-Prone Workplace because it is practical and applicable. Many books on violence in the workplace wallow in graphic descriptions. Denenberg and Braverman, on the other hand, thoughtfully analyze what could have been done to prevent violence. Better yet, they examine cases where violence did not occur because appropriate interventions were made. Now, that is something I can offer to participants in my classes. We do not need to add to people's fears, nor do we need to infringe on people's rights to maintain a violence-free workplace. What we do need, however, is precisely what this book offers: awareness coupled with practical steps to ensure the safety and well-being of everyone in the workplace. I recommend this book to my students not only because it explains the urgency of assuring safe workplaces, but, even more importantly, because it offers hope that it is possible to do so."—Prof. Corliss Olson, University of Wisconsin

"Given the number of incidents of violence or threatened violence in workplaces and schools during 1999, this volume is timely. The authors' advice on making comprehensive cultural changes and specific plans to make a violence-prone workplace a violence-resistant one should be helpful to many readers."—Mary Carroll, Booklist. December, 1999.

"The authors make the sensible point that a focus by employers on the individual is not enough. What companies need to do is to look at the individual within the context of the system in which his or her behavior is occurring."—Robert Taylor, Employment Editor, The Financial Times, September 24, 1999.

"Denenberg's book discusses how to turn a crisis-prone organization into one that is crisis-prepared. . . . Discusses techniques and model programs for preventing workplace violence based on principles gleaned from case studies. . . "—Journal of Economic Literature. September, 2000.

"A thoughtful view of the dark side of the workplace."—Future Survey 22:5, May 2000.

"Anyone connected with the workplace needs to know the valuable lessons about the origin and impact of workplace violence that Denenberg and Braverman have carefully distilled from the tragedies and case studies analyzed in this book, and then be cognizant of the useful methods they suggest for dealing with the increasing frequency of such occurrences in our society."—Jay S. Siegel, Harvard University

" The Violence Prone Workplace is a revealing collection of true stories of troubled workers. The stakes are very high in these case studies. Richard Denenberg and Mark Braverman give us an invaluable resource for learning how to recognize these situations and deal with them constructively."—Robert J. Rabin, Syracuse University

Read More Show Less

Product Details

  • ISBN-13: 9780801487354
  • Publisher: Cornell University Press
  • Publication date: 2/28/2001
  • Edition description: New Edition
  • Pages: 288
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.70 (d)

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)