The Virtual Reference Librarian's Handbook

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Overview

Written for librarians new to virtual reference service, this handbook discuses the potential of current communication technology and relates it to large issues concerning the modernization of library service. The implication of new technology for reference interviews, policies, and needs assessments are considered, and practical tools (including forms and checklists) are provided. Forms, surveys, and exercises are reproduced on the CD-ROM. Annotation (c)2003 Book News, Inc., ...
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More About This Book

Overview

Written for librarians new to virtual reference service, this handbook discuses the potential of current communication technology and relates it to large issues concerning the modernization of library service. The implication of new technology for reference interviews, policies, and needs assessments are considered, and practical tools (including forms and checklists) are provided. Forms, surveys, and exercises are reproduced on the CD-ROM. Annotation (c)2003 Book News, Inc., Portland, OR
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Editorial Reviews

Library Journal
Thinking about virtual reference? Then this guide by reference expert and founder and director of Library Solutions Institute and Press is for you. Written in a clear, concise style, it leads the reader from the "Decision To Go Virtual" to "Moving to the Virtual Reference Desk" to "Building a Lively Service." Pertinent sidebars, room to annotate in the margins, and thought-provoking exercises lend an air of "workbookishness." There are also five appendixes of virtual reference support materials and a CD-ROM that reproduces all forms, surveys, and exercises included in the book. Lipow's experience-laden advice for those "somewhere along the path to providing virtual reference service" is timely and a very welcomed addition to this hot topic, supplementing such titles as the wide-ranging Digital Reference Service in the New Millennium: Planning, Management, and Evaluation, edited by David Lantes (Professional Media, LJ 1/01), and Mark Meola and Sam Stormont's narrower Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians (Professional Media, LJ 11/15/02). Recommended for all libraries.-Janet Brewer, Murray State Univ. Lib., KY Copyright 2003 Reed Business Information.
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Product Details

  • ISBN-13: 9781555704452
  • Publisher: Neal-Schuman Publishers, Incorporated
  • Publication date: 1/1/2003
  • Edition description: BK&CD-ROM
  • Pages: 199

Table of Contents

List of Figures
Quick Locator of Exercises and Checklists
Foreword
Preface
Acknowledgments
Pt. 1 Making the Decision to Go Virtual 1
Ch. 1 Discover the Benefits and Confront the Problems of Virtual Reference 3
Ch. 2 Get Yourself in the Virtual Frame of Mind 21
Ch. 3 Shop Wisely for Software 41
Pt. 2 Moving to the Virtual Reference Desk 51
Ch. 4 Transfer What You Know to What You Do 53
Ch. 5 Update Your Library's Policies 77
Ch. 6 Make Your Virtual Reference Desk a Comfortable Place 91
Pt. 3 Building a Lively Service 123
Ch. 7 Market and Publicize the Service in Old and New Ways 125
Ch. 8 Let the Service Sell Itself 137
App.: Virtual Reference Support Materials 147
Index 191
About the Author 199
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