Table of Contents
Preface 7
1 The history of visual merchandising 8
The Development of the Department Store 9
2 The role of a visual merchandiser 18
What Makes a Good Visual Merchandiser? 19
The Day-to-day Role of a Visual Merchandiser 20
Visual Merchandising in a Department Store 21
Key Roles 22
Visual Merchandising of Multiple Chain Stores 25
Visual Merchandising of Small Retail Outlets 28
Visual Merchandising Online 29
Measuring Success 30
3 Store design 32
What Is Store Design? 33
Why Is Store Design Important? 34
Who Designs the Store? 36
Pop-up Shops 38
How Does Store Design Work? 41
Store Study: Kurt Geiger 42
4 Windows 46
The Importance of Windows 47
Getting to Know Your Windows 50
Planning a Window Display 56
Themes and Schemes 60
Budgeting 67
Props 68
Designing a Window Display 74
Store Study: Printemps 80
Colour 84
Window Prepping 90
Installing the Window Display 92
Store Study: Louis Vuitton 96
Lighting 98
Signage and Graphics 100
Film and Interactive Displays 105
Window Calendars 106
Maintenance and Budget 110
Store Study: Fortnum & Mason 112
5 In-store visual merchandising 116
What Is In-store Visual Merchandising? 117
Product Adjacencies 120
Floor Layouts 122
Platinum, Gold, Silver and Bronze Areas 125
Store Study: Bodega 130
Fixtures and Fittings 134
Wall Fixtures 146
Product Handling 150
In-store Displays 160
Hot Shops 163
Point of Sale and Add-on Sales 164
Signage and Ticketing 166
Case Study: Colorset 172
Lighting 181
Ambience 183
Retail Maintenance and Budget 185
Case Study: Harlequin 186
6 Mannequins 192
Choosing and Using Mannequins 193
Case Study: Hans Boodt Mannequins 196
Purchasing Mannequins 202
Dressing a Mannequin 205
Securing a Mannequin 209
Grouping Mannequins 210
Maintenance 211
7 Training, technology and tools 212
Training 213
Portfolios 214
Visual Merchandising Software 216
Equipment 218
Tools 218
Health and Safety 219
Lighting Chart 220
Glossary 221
Index 222
Picture Credits and Acknowledgements 224