Voice and Silence in Organizations

Voice and Silence in Organizations

by Jerald Greenberg, Marissa S. Edwards
     
 

ISBN-10: 1848552122

ISBN-13: 9781848552128

Pub. Date: 01/28/2009

Publisher: Emerald Group Publishing Limited

Among the most fundamental decisions made by people in the workplace involves whether or not to express their ideas and concerns-or even if it is possible to do so. Are employees encouraged to speak up or to pipe down? Do they share ideas openly or do they remain silent in ways that are hurtful to individuals and harmful to the functioning of their organizations?

Overview

Among the most fundamental decisions made by people in the workplace involves whether or not to express their ideas and concerns-or even if it is possible to do so. Are employees encouraged to speak up or to pipe down? Do they share ideas openly or do they remain silent in ways that are hurtful to individuals and harmful to the functioning of their organizations? Moving beyond the extreme actions of whistle-belowers, questions about having voice (can I speak?), exercising voice (do I speak?), the content of voice (what do I say?), and presumed reactions to voice (how will others respond to what I say?) are ubiquitous ones that frame the everyday behavior of people in organizations.

Product Details

ISBN-13:
9781848552128
Publisher:
Emerald Group Publishing Limited
Publication date:
01/28/2009
Edition description:
New Edition
Pages:
298
Product dimensions:
6.50(w) x 9.50(h) x 0.90(d)

Table of Contents

List of Contributors ix

Preface xi

Part I Basic Concepts and Issues

1 Voice and Silence in Organizations: Historical Review and Current Conceptualizations Chad T. Brinsfield Marissa S. Edwards Jerald Greenberg 3

Part II Psychological Processes

2 Voice and Silence as Observers' Reactions to Defensive Voice: Predictions Based on Communication Competence Theory Jennifer Butler Ellis Linn Van Dyne 37

3 Causal Perceptions and the Decision to Speak Up or Pipe Down Paul Harvey Mark J. Martinko Scott C. Douglas 63

4 Deciding to Speak Up or to Remain Silent Following Observed Wrongdoing: The Role of Discrete Emotions and Climate of Silence Marissa S. Edwards Neal M. Ashkanasy John Gardner 83

5 Silence and the Dynamics of Power Elizabeth Wolfe Morrison Naomi B. Rothman 111

6 Hear Me Out: Voice and Justice E. Allan Lind Carol T. Kulik 135

7 Sounds of Silence: Identifying New Motives and Behaviors Robert J. Bies 157

Part III Organizational Dynamics

8 Speaking Up and Speaking Out: The Leadership Dynamics of Voice in Organizations Susan J. Ashford Kathleen M. Sutcliffe Marlys K. Christianson 175

9 The Sound of Loyalty: Voice or Silence? Subrahmaniam Tangirala Rangaraj Ramanujam 203

10 Making the Decision to Speak Up or to Remain Silent: Implications for Organizational Learning Frances J. Milliken Nancy Lam 225

11 Ostracism in Organizations Donald E. Lustenberger Kipling D. Williams 245

Part IV Conclusion

12 Sounding Off on Voice and Silence Marissa S. Edwards Jerald Greenberg 275

About the Authors 293

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