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Voice Interaction Design: Crafting the New Conversational Speech Systems

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Overview

Voice Interaction Design: Crafting the New Conversational Speech Systems

Randy Allen Harris, University of Waterloo, Ontario, Canada

"This is not simply a cookbook: Voice Interaction Design teaches craftsmanship through providing a broad and deep understanding of speech as well as exposure to the current state of voice interfaces. Harris's book offers invaluable insights for the thoughtful voice interface designer. " —Clifford Nass, Professor, Stanford University, Author of The Media Equation and Voice Activated: How Humans Are Wired for Speech and How Computers Will Speak With Us

"This is that rare book in Human Computer Interaction we all hope for: the presentation of a practical design process for an emerging important area that is carefully developed out of supporting science. Harris's book offers a competitive edge for designers and a provocative framing of problems for researchers in language." —Stuart Card, PARC

From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever.

Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.

In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave.

• Loaded with examples and practical synopses of the best practice.

• An ideal combination of conceptual base, practical illustrations, and "how-to" advice—for design and for the entire design process.

• Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.

Randy Harris is Professor of Linguistics, Rhetoric, and Professional Communication at the University of Waterloo, where he teaches voice interaction design, among other topics. He is an active consultant, with expertise in usability, documentation, and interface design, and has worked as a Usability Prime for Bell-Northern Research. He holds five degrees, including a Ph.D. in Communication and Rhetoric and an M.S. degree in Technical Communication from RPI, and an M.Sc. in Psycholinguistics from the University of Alberta. He is author or editor of several other books, including The Linguistics Wars.

User Interface Design

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Editorial Reviews

From the Publisher
"This is not simply a cookbook: Voice Interaction Design teaches craftsmanship through providing a broad and deep understanding of speech as well as exposure to the current state of voice interfaces. Harris's book offers invaluable insights for the thoughtful voice interface designer. " —Clifford Nass, Professor, Stanford University, Author of The Media Equation and Voice Activated: How Humans Are Wired for Speech and How Computers Will Speak With Us

"This is that rare book in Human Computer Interaction we all hope for: the presentation of a practical design process for an emerging important area that is carefully developed out of supporting science. Harris's book offers a competitive edge for designers and a provocative framing of problems for researchers in language." —Stuart Card, PARC

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Product Details

Table of Contents

Introduction; Speech; Sound and Meaning; Doing things with Words; Conversation; Glue; Diction; Crafting Voice Interfaces; The Team and the Process; Users, Tasks; Building the Discourse Model; Agents; Dialogue Matters; Scripting; Iterative Evaluation; Conclusion-Pursuing Habitability; Glossary.

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