Water Utility Management, 2e (M5) / Edition 2

Water Utility Management, 2e (M5) / Edition 2

by AWWA (American Water Works Association)
     
 

ISBN-10: 1583213619

ISBN-13: 9781583213612

Pub. Date: 09/10/2005

Publisher: American Water Works Association


Updated from the 1980 edition, this is a practical, basic management manual for in-service training useful for all water administrators. It covers internal organizational structure, government relations, safety programs, engineering, and public relations. It is ideal as a reference text or an independent study guide. Replaces ISBN: 0-89867-063-2.

Overview


Updated from the 1980 edition, this is a practical, basic management manual for in-service training useful for all water administrators. It covers internal organizational structure, government relations, safety programs, engineering, and public relations. It is ideal as a reference text or an independent study guide. Replaces ISBN: 0-89867-063-2.

Product Details

ISBN-13:
9781583213612
Publisher:
American Water Works Association
Publication date:
09/10/2005
Series:
AWWA Manual Series
Edition description:
2ND
Pages:
148
Product dimensions:
8.20(w) x 10.90(h) x 0.40(d)

Table of Contents


Acknowledgments
Chapter 1: Introduction
Chapter 2: Managing the Utility

Chapter 3: Effective "Public" Communications
Chapter 4: Utility Financial Management
Chapter 5: Customer Service
Chapter 6: Operations and Maintenance
Chapter 7: Environmental Health and Safety
Chapter 8: Security
Chapter 9: Crisis Communications
Chapter 10: Human Resource Management
Chapter 11: Information Systems and Services
Chapter 12: Legal Issues
Chapter 13: Support Services
Chapter 14: Gaining a Competitive Edge

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