Watercooler Wisdom: How Smart People Prosper In the Face of Conflict, Pressure, and Change

Overview

Transform Your Workday from Frustrating to Fulfilling

Keith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace. Watercooler Wisdom is not a 'business-as-usual' business book. It's a practical guide that offers you pertinent and powerful techniques for coping with conflict, pressure, and change—the three greatest ...

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Overview

Transform Your Workday from Frustrating to Fulfilling

Keith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace. Watercooler Wisdom is not a 'business-as-usual' business book. It's a practical guide that offers you pertinent and powerful techniques for coping with conflict, pressure, and change—the three greatest sources of stress for workers worldwide. Use these strategies to prosper—even when circumstances seem to conspire against you. Find solutions to work problems inside yourself rather than waiting endlessly for your circumstances to change, and you can become the smarter person at work you were always meant to be.

Learn smart ways to:

  • Engage your inner resources to create a meaningful work life
  • Master the 'smart people' skills for facing difficult people and tense times
  • Focus your energy on what matters most and avoid the lure of the trivial
  • Design a 'work makeover' to accelerate your satisfaction and productivity

Keith Bailey and Karen Leland are cofounders of Sterling Consulting Group, an international management consulting company specializing in the people side of business. Their clients include such industry leaders as American Express, IBM, Marriott Hotels, Apple Computer, Johnson and Johnson, and many others. They have been interviewed by NBC, CBS, CNN, Time Magazine, Fortune Magazine and Oprah. Together they have coauthored five books including Customer Service for Dummies.

An excellent book for anyone who wants to bring more consciousness into the way they work and improve their effectiveness and the way others respond to them.
-Giles Bateman, former chairman of CompUsa and cofounder of Price Club

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Editorial Reviews

Library Journal
Bailey and Leland (cofounders, Sterling Consulting Group) administered 20,000 surveys to executives and employees worldwide to assess and explain how people find happiness in their work. They define three areas of workplace stress-change, pressure, and conflict-and chapters are placed under these categories, offering illustrative case studies and proposing strategies such as hearing your inner commentator, finishing small tasks to create energizing closure, and mirroring others' body language to build social rapport. Short, easy to read, and filled with management and self-help quotes, the chapters conclude with useful summaries. Tools like a "Prosperity at Work" self-evaluation and "Mini-Makeovers" to address specific work problems are included, although the remarks on how these actually help come across as rather superficial (e.g., "I feel energized and organized when I walk into my personal work area"). Unfortunately, the authors never really share the raw data from their workplace surveys, furnishing anecdotal advice instead, with clich d techniques such as reflecting on your work performance and interpreting events more positively. There's nothing inaccurate or difficult to read here, but there's nothing particularly new, either. Not recommended.-Sarah Statz Cords, Madison P.L., WI Copyright 2006 Reed Business Information.
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Product Details

  • ISBN-13: 9781572244368
  • Publisher: New Harbinger Publications
  • Publication date: 4/1/2006
  • Series: Unassigned Series
  • Pages: 232
  • Product dimensions: 6.10 (w) x 8.98 (h) x 0.63 (d)

Meet the Author

Over the past twenty years Karen Leland and Keith Bailey have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 clients including: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

They are sought after speakers who provide both motivation and practical hands on information. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.

Karen and Keith have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.

In addition to Watercooler Wisdom, They have written several other books including Customer Service For Dummies which has sold over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.

Over the past twenty years Karen Leland and Keith Bailey have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 clients including: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

They are sought after speakers who provide both motivation and practical hands on information. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.

Karen and Keith have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.

In addition to Watercooler Wisdom, They have written several other books including Customer Service For Dummies which has sold over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted March 12, 2006

    Useful and easy to read

    I don't usually buy these sort of books but the title caught my eye. I've been having a rough ride at my work. I thought this book might help. And it has, I've got some really good ideas for tackling my work problems. I have a new boss who's really hard for me to get along with and I think I now know how to talk to him about the issues we're having. The book is step-by-step and I like this because I can follow it easily - and what they say makes a lot of sense. Another thing is all the pressure I'm under since my dept was cut, I got a lot of useful ideas for helping me with that, too. This is a good read and very, very practical.

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