Watercooler Wisdom: How Smart People Prosper In the Face of Conflict, Pressure, and Change

Overview

What do the happy people in your workplace know that you don't? The authors of this book, successful consultants to major corporations, surveyed more than 20,000 workers and managers to find the answer to this question. Their research led to the dramatic revelations in this book: that it is possible to improve your experience at work by changing your thinking, attitudes, and behaviors in the office.

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Overview

What do the happy people in your workplace know that you don't? The authors of this book, successful consultants to major corporations, surveyed more than 20,000 workers and managers to find the answer to this question. Their research led to the dramatic revelations in this book: that it is possible to improve your experience at work by changing your thinking, attitudes, and behaviors in the office.

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Editorial Reviews

Library Journal
Bailey and Leland (cofounders, Sterling Consulting Group) administered 20,000 surveys to executives and employees worldwide to assess and explain how people find happiness in their work. They define three areas of workplace stress-change, pressure, and conflict-and chapters are placed under these categories, offering illustrative case studies and proposing strategies such as hearing your inner commentator, finishing small tasks to create energizing closure, and mirroring others' body language to build social rapport. Short, easy to read, and filled with management and self-help quotes, the chapters conclude with useful summaries. Tools like a "Prosperity at Work" self-evaluation and "Mini-Makeovers" to address specific work problems are included, although the remarks on how these actually help come across as rather superficial (e.g., "I feel energized and organized when I walk into my personal work area"). Unfortunately, the authors never really share the raw data from their workplace surveys, furnishing anecdotal advice instead, with clich d techniques such as reflecting on your work performance and interpreting events more positively. There's nothing inaccurate or difficult to read here, but there's nothing particularly new, either. Not recommended.-Sarah Statz Cords, Madison P.L., WI Copyright 2006 Reed Business Information.
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Product Details

  • ISBN-13: 9781572244368
  • Publisher: New Harbinger Publications
  • Publication date: 4/1/2006
  • Series: Unassigned Series
  • Pages: 232
  • Product dimensions: 6.10 (w) x 8.98 (h) x 0.63 (d)

Meet the Author

Over the past twenty years Karen Leland and Keith Bailey have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 clients including: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

They are sought after speakers who provide both motivation and practical hands on information. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.

Karen and Keith have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.

In addition to Watercooler Wisdom, They have written several other books including Customer Service For Dummies which has sold over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.

Over the past twenty years Karen Leland and Keith Bailey have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 clients including: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

They are sought after speakers who provide both motivation and practical hands on information. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.

Karen and Keith have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.

In addition to Watercooler Wisdom, They have written several other books including Customer Service For Dummies which has sold over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted March 12, 2006

    Useful and easy to read

    I don't usually buy these sort of books but the title caught my eye. I've been having a rough ride at my work. I thought this book might help. And it has, I've got some really good ideas for tackling my work problems. I have a new boss who's really hard for me to get along with and I think I now know how to talk to him about the issues we're having. The book is step-by-step and I like this because I can follow it easily - and what they say makes a lot of sense. Another thing is all the pressure I'm under since my dept was cut, I got a lot of useful ideas for helping me with that, too. This is a good read and very, very practical.

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