Web-Based Human Resources / Edition 1

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How to Implement and Manage Today's Web-Based HR Initiatives From the Experts at Towers Perrin

Human resources management in the 21st century has been transformed by the Web. Paper-based, "central-office" record keeping systems are rapidly being replaced by powerful, Web-centered information systems and portal technologies, designed to deliver a wide array of self-service personal and professional information to individual users and employees.

For HR professionals who want to take advantage of these dramatic new innovations but don't know where to start or who to ask Web-Based Human Resources is Towers Perrin's comprehensive overview of today's reengineered HR environment. Articles written by Towers Perrin consultants the thought leaders in today's global HR environment feature in-depth coverage of:

  • The building blocks of Web-Based HR
  • Proven techniques to designing and implement Web-Based HR
  • Key trends and technologies that are just over the HR horizon

Web-based technologies are changing the HR department from a function immersed in administration activities to an essential management partner. Web-Based Human Resources demonstrates what a newly designed Web-based HR department looks like, how it functions, and how to implement portal technologies for lower overall costs and higher employee satisfaction.

"The emergence of HR portals and self-service technologies have created a major new opportunity for the HR function. With these solutions, and the reengineering and e-Engineering methodologies that go hand in hand , organizations can at last alter the HR structure and roles to provide more support to the line businesses; reduce HR delivery costs; and develop new and exciting services for their customers. At the same time, HR can give them more personalized plans and programs..."
 From the Introduction

Improved support and service combined with reduced costs are the major drivers of the current move to Web-based human resources. Powerful tools for providing easy-to-access information as well as building more productive workforces, these technologies are changing the ways that human resources departments around the world are organized and managed, as well as how they will address the needs of the workforce of the future.

Web-Based Human Resources combines the expert knowledge of Towers Perrin professionals with the real-world experiences of some of today's leading global organizations to answer virtually every question in this exciting new area. A hands-on compendium of knowledge, principles, and best-practice approaches for fully understanding and implementing the principles and practices of Web-based HR technologies, this concise yet comprehensive book covers:

  • HR self-service for both managers and employees
  • Recruiting and staffing on the Web
  • Implementing Web-based knowledge management
  • Setting HR technology strategy and Web architecture
  • Workflow software
  • How to implement a HR service center
  • Outsourcing in the Internet era
  • Knowledge Management, and much more

Web-based technologies allow for faster, easier delivery of critical HR services to both employees and management. At the same time, employee self-service initiatives, call centers, help desks, and new outsourcing arrangements have made HR roles more strategic and less administrative than at any time in the past. Whether you are struggling to manage a new Web-based system, or simply developing a solid business case to obtain the budget and management support for major initiatives, Web-Based Human Resources provides concrete tips for deciding which approaches will work best in your organization, explains the HR technologies that most organizations will have to implement in order to stay competitive, and provides a preview of what the future holds for both the HR function and the global business infrastructure as a whole.

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Product Details

  • ISBN-13: 9780071365154
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 5/21/2001
  • Edition number: 1
  • Pages: 305
  • Product dimensions: 6.40 (w) x 9.40 (h) x 0.83 (d)

Meet the Author

Al Walker is a senior fellow at Towers Perrin, one of the world's largest human resources consulting firms. Walker is the Global Thought Leader and leading technologist of the human resource administration group in the Technology Solutions practice at Towers Perrin, which specializes in the application of technology to HR and management functions and examines new organizational models for more effective and efficient HR delivery. The author of over 30 articles on HR-related topics, Walker also serves on the editorial board of several leading HR journals.

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Table of Contents

Introduction: How the Web and Other Key Trends Are Changing Human Resources
Ch. 1 Best Practices in HR Technology 1
Ch. 2 Web-Based Employee Self-Service: A Win-Win Proposition for Organizations and Employees 15
Ch. 3 Web-Based Manager Self-Service: Adding Value to the Work 24
Ch. 4 Web-Delivered Employee Benefits: From "Why?" To "Wow!" 36
Ch. 5 Web-Based Recruiting and Staffing 52
Ch. 6 Internet-Age Performance Management: Lessons From High-Performing Organizations 65
Ch. 7 Web-Based Compensation Planning 83
Ch. 8 Technology and Employee Development 96
Ch. 9 Implementing Web-Based Knowledge Management 111
Ch. 10 Creating a Business Case for Your Organization's Web-Based HR Initiative 131
Ch. 11 A Framework for Transforming Your HR Function 150
Ch. 12 Planning Your HR Technology Strategy and Web Architecture 173
Ch. 13 Workflow Software: A Key Driver Behind HR Self-Service 195
Ch. 14 HR Service Centers: The Human Element Behind the Technology 212
Ch. 15 How to Implement on HR Service Center: The Technologies and Staff Needed 226
Ch. 16 HR Outsourcing in the Internet Era 259
Ch. 17 Web-Based HR in an International Setting 277
Index 295
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  • Anonymous

    Posted August 10, 2001

    Highly Recommended!

    Editor Alfred J. Walker briefly introduces the new Web-based technologies that are enabling human resource (HR) managers to operate more effectively. He then offers a series of 17 articles by different authors covering these new approaches. The topics covered include Web-based employee self-service, delivering employee benefits over the Web, creating an HR service center, outsourcing and using the Web for a variety of services, including recruiting, staffing, compensation planning, employee development and knowledge management. This specialized book will primarily interest HR professionals, top executives and information technology professionals involved in setting up HR information systems. Since HR professionals are attuned to human failings, we at getAbstract.com trust they will forgive the book¿s occasional information overlaps ¿ hard to avoid with a collection of articles by different authors ¿ and frequently return to this solid and specifically useful book.

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