Web Usability: A User-Centered Design Approach / Edition 1

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A User-Centered Design Approach helps readers understand the importance of designing Web sites focused on the needs of the user. In it, Professor Lazar helps users in a step-by-step way through the process of designing user-centered Web-based resources —starting with the determination of the mission and target population, to requirements gathering, page design, usability testing, through management of the site. These ideas are made concrete through examination of the real Web sites via case studies explaining how user-centered design concepts were applied to web development in real-world situations.

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Product Details

  • ISBN-13: 9780321321350
  • Publisher: Addison-Wesley
  • Publication date: 9/2/2005
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 450
  • Product dimensions: 7.30 (w) x 9.10 (h) x 0.80 (d)

Table of Contents

Chapter 1 - Introduction to Web Usability

Why focus on the user?

Information systems

Traditional Development of Information Systems

New challenges in Web development projects

The role of users

The User-Centered Web Development Life Cycle

Cost-justifying user involvement in development

Project management techniques

Chapter 2 - Defining the Mission and Target User Population

Mission of the Web site

Targeted user population

Diverse user populations

Considerations for Web site re-design

Chapter 3 - Requirements gathering-What Information is Needed?

General user demographic information

Domain knowledge

User computing experience

User computing environment

Task analysis and content


Additional considerations for Web site re-design

Chapter 4 - Requirements gathering with Users-How to do it?

Determining the access to users



Focus Groups

Participatory design

Summary of advantages and disadvantages of each method

Other user involvement activities for structuring information

Final thoughts

Chapter 5 - Information Architecture and Site Navigation

Web site content objects

Information architecture

Web navigation

Organizing and labeling navigation choices

Breadcrumbs navigation

Search engines for navigation

Location of navigation

Technical requirements for navigation

Chapter 6 - Page Design

Technical considerations

Layout considerations

Content considerations

Chapter 7 - Designing for Universal Usability

User diversity

Browser diversity

Chapter 8 - Physical Design

Coding by hand using a text editor

Web development applications

How to code navigation

Gathering content for pages

Functionality Testing: Does the code work?

Chapter 9 - Usability Testing

Expert-based reviews

User-based testing

Automated usability testing

Incorporating testing feedback

Chapter 10 - Implementation and Marketing

Housing the Web site

Bringing users to your Web site: Marketing

Using a search engine

Considerations for site re-design

Chapter 11 - Maintaining and Evaluating Web Sites



When to re-design a Web site

Case study: The Eastman Kodak Company

Case study: The National Cancer Institute Cancernet web site

Case study: National Football League web site for children

Case study: The American Speech-Language-Hearing Association

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