What Do I Say: Communicating Intended or Unanticipated Outcomes in Obstetrics / Edition 1

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Overview

What Do I Say? Communicating Intended or Unanticipated Outcomes in Obstetrics will help physicians and other health care professionals improve their communication skills with patients and their family members. Written by James R. Woods, a perinatologist, and Fay A. Rozovsky, an attorney, risk management consultant, and authority on informed consent, What Do I Say? explores how to explain risk to patients, how to obtain patient consent, and how to talk with patients when adverse events occur. What Do I Say? is a comprehensive book that
  • Explains consent as a foundation of the caregiver-patient relationship
  • Explains the legal context for disclosing bad news
  • Outlines the practical issues associated with OB consent
In addition to the information, research, and practical advice contained in this helpful volume, What Do I Say? is filled with useful case examples that can prepare physicians and other health care professionals for handling communications in potentially high-risk situations.
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Product Details

  • ISBN-13: 9780787966546
  • Publisher: Wiley
  • Publication date: 4/17/2003
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 192
  • Product dimensions: 9.00 (w) x 6.00 (h) x 0.56 (d)

Meet the Author

James R. Woods, M.D., is the Henry A. Thiede Professor and chair of the Department of Obstetrics and Gynecology at the University of Rochester School of Medicine, Rochester, New York.

Fay A. Rozovsky, J.D., M.P.H., is senior vice president in the Healthcare Practice of Marsh Inc. She has more than twenty years experience as a health care risk management consultant and attorney.

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Table of Contents

Foreword
Preface
The Authors
1 The Legal Context for Disclosing Bad News 1
2 Consent as a Process 17
3 The Challenge of Full Disclosure 53
4 Conversations to Diffuse Anger 61
5 Conversations to Educate 111
6 Conversations to Improve Quality of Care 139
7 Where Do We Go from Here? 159
Notes 165
Index 171
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