What Do I Say: Communicating Intended or Unanticipated Outcomes in Obstetrics / Edition 1

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What Do I Say? Communicating Intended or Unanticipated Outcomes in Obstetrics will help physicians and other health care professionals improve their communication skills with patients and their family members. Written by James R. Woods, a perinatologist, and Fay A. Rozovsky, an attorney, risk management consultant, and authority on informed consent, What Do I Say? explores how to explain risk to patients, how to obtain patient consent, and how to talk with patients when adverse events occur. What Do I Say? is a comprehensive book that Explains consent as a foundation of the caregiver-patient relationship Explains the legal context for disclosing bad news Outlines the practical issues associated with OB consent In addition to the information, research, and practical advice contained in this helpful volume, What Do I Say? is filled with useful case examples that can prepare physicians and other health care professionals for handling communications in potentially high-risk situations.

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What People Are Saying

From the Publisher
"Obstetrics is an area fraught with concern over adverse outcomesand significant litigation risks. This material is needed in therisk management field. The authors take an interesting approach toinclude the informed consent process with disclosure."
— Deborah Boyd, MS, RHIA, CPHRM, Senior. Risk ManagementConsultant, Zurich North America, Atlanta, GA

"There has been increased evidence placed on the patient's rightto know and malpractice litigation in obstetrics continues to soar.It will be a great resource for health care risk managers,obstetrical clinicians, attending physicians, residents, andnurses."
— Robin Maley, BSN, MPH, president, Maley HealthcareStrategies, New York

"It is unusual to see a book like this by authors with kind ofexperience and interest that James Woods and Fay Rozovsky possess.This book has the potential to become the definitive text oninformed consent and disclosure of adverse events."
— Nancy A. Moree, RN, MA, CNAA, Patient Safety Officer,Department of Veterans Affairs, VA New Jersey Health CareSystem,East Orange, New Jersey

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Product Details

  • ISBN-13: 9780787966546
  • Publisher: Wiley
  • Publication date: 4/17/2003
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 192
  • Product dimensions: 9.00 (w) x 6.00 (h) x 0.56 (d)

Meet the Author

James R. Woods, M.D., is the Henry A. Thiede Professor andchair of the Department of Obstetrics and Gynecology at theUniversity of Rochester School of Medicine, Rochester, New York.

Fay A. Rozovsky, J.D., M.P.H., is senior vice presidentin the Healthcare Practice of Marsh Inc. She has more than twentyyears experience as a health care risk management consultant andattorney.

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Table of Contents

Foreword (David S. Guzick).


The Authors.

1. The Legal Context for Disclosing Bad News.

2. Consent as a Process.

3. The Challenge of Full Disclosure.

4. Conversations to Diffuse Anger.

5. Conversations to Educate.

6. Conversations to Improve Quality of Care.

7. Where Do We Go from Here?



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