1 Why Look at Great?
2 It's People, Not Programs
3 Develop an Accurate Sense of Self
4 Who Is the Variable?
5 Treat Everyone with Respect, Every Day, All the Time
6 Be the Filter
7 Teach the Teachers
8 Hire Great Teachers
9 Understand the Dynamics of Change
10 Standardized Testing
11 Focus on Behavior, Then Focus on Beliefs
12 Loyal to Whom?
13 Base Every Decision on Your Best Teachers
14 In Every Situation, Ask Who Is Most Comfortable and Who Is Least Comfortable
15 Understand the High Achievers
16 Make It Cool to Care
17 Don't Need to Repair-Always Do Repair
18 Deal with Negative or Ineffective Staff Members
19 Set Expectations at the Start of the Year
20 Clarify Your Core
Eighteen Things That Matter Most