What is Six Sigma Process Management?

Overview

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you ...

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What is Six Sigma Process Management?

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Overview

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.

Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:

  • Hone process management throughout your entire organization
  • Dramatically improve customer retention and satisfaction
  • Enhance your overall business improvement strategy
  • Successfully manage your end-to-end processes on an ongoing basis
  • Establish a portfolio of the best improvement efforts in your business

Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance.

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Product Details

  • ISBN-13: 9780071453417
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 5/26/2005
  • Edition number: 1
  • Pages: 98
  • Product dimensions: 0.28 (w) x 9.00 (h) x 6.00 (d)

Meet the Author

Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement.

Michael Nichols is the Director of Six Sigma Design and a Senior Master Black Belt within the Global Reengineering/Six Sigma group of American Express. He is also the principal associate of Nichols Quality Associates.

For any additional information on Six Sigma Process Management, the authors can be contacted at info@sspm-ideas.com.

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Table of Contents

Foreword ix
Acknowledgments xi
Introduction xiii
1 Defining Six Sigma Process Management 1
2 Leading Six Sigma Process Management 19
3 What is the Six Sigma Process Management Methodology? 37
4 Successfully Managing Your End-to-End Processes 81
5 What is the Future of Six Sigma Process Management? 101
Recommended Reading 109
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