BN.com Gift Guide

What to Ask When You Don't Know What to Say

Overview

Great managers have a little-mentioned skill: knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.

Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to virtually any conceivable on-the-job situation.

Covering all types of day-to-day ...

See more details below
Available through our Marketplace sellers.
Other sellers (Hardcover)
  • All (37) from $1.99   
  • New (3) from $45.00   
  • Used (34) from $1.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$45.00
Seller since 2014

Feedback rating:

(194)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$45.00
Seller since 2014

Feedback rating:

(194)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$70.00
Seller since 2014

Feedback rating:

(109)

Condition: New
Hardcover New 1567311903.

Ships from: San Mateo, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

Great managers have a little-mentioned skill: knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.

Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to virtually any conceivable on-the-job situation.

Covering all types of day-to-day encounters, this practical problem-solver will help you focus your ideas and give you confidence, build rapport with those around you, and bridge conflicting views, strengthen relationships with upper management, and deflect anger and hostility.

You'll discover, step-by-step, exactly what to do and say to clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. This book may become the most valuable career resource you own!

Asking the right question at the right time is a career-building skill that can be learned. This guide provides questions for any conceivable on-the-job situation, plus predicted answers & scripts for your response. Learn what to say to help clarify problems, & solve misunderstandings. 336pp.

Read More Show Less

Product Details

  • ISBN-13: 9781567311907
  • Publisher: MJF Books
  • Publication date: 2/15/1997
  • Edition description: Only from B&N
  • Pages: 336
  • Product dimensions: 5.73 (w) x 8.55 (h) x 1.07 (d)

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)