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What to Ask When You Don't Know What to Say
     

What to Ask When You Don't Know What to Say

by Sam Deep, Lyle Sussman
 

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Great managers have a little-mentioned skill: knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.

Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to

Overview

Great managers have a little-mentioned skill: knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.

Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to virtually any conceivable on-the-job situation.

Covering all types of day-to-day encounters, this practical problem-solver will help you focus your ideas and give you confidence, build rapport with those around you, and bridge conflicting views, strengthen relationships with upper management, and deflect anger and hostility.

You'll discover, step-by-step, exactly what to do and say to clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. This book may become the most valuable career resource you own!

Product Details

ISBN-13:
9781567311907
Publisher:
MJF Books
Publication date:
02/15/1997
Edition description:
Only from B&N
Pages:
336
Product dimensions:
5.73(w) x 8.55(h) x 1.07(d)

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