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An Inside Account of One Company's Remarkable Transformation
Take a fascinating, decade-long journey to witness the remarkable transformation of a mediocre company into a team-based top competitor. Your guides are a trio of participant/observers, all key players in achieving this systemic change of classic proportion.
—Jerome M. Rosow, president, Work in America Institute, Inc.
Anyone in a leadership position today, union or management, should read this book. It tells the important story of how labor/management partnerships can make a difference and provide workable solutions to complex problems presented by today's global economy.
—Boyd Young, international president, United Paperworkers International Union
A Cinderella story of perseverance and triumph, What Works is an instructive guide to achieving success through cooperation, teamwork, and courage. It tells the tale of how Champion International—one of America's oldest and largest industrial paper companies—transformed itself from an underachieving, tradition-bound organization into a thriving Wall Street winner over the course of eleven years. In answering the question of how a company can change successfully over time while remaining both humane and profitable, this brisk, brutally honest, insiders' account offers a number of hard-won lessons and practical tools to managers and visionaries faced with the same daunting challenges.
|Foreword: A Remarkable Journey|
|1||Dogged Persistence and Unjustified Optimism: An Overview||11|
|2||Aligning the Organization: Strategy, Technology, and Values||48|
|3||Building Capabilities: Competence, Commitment, and Cooperation||77|
|4||Letting Go: Style, Structure, and Systems||115|
|App. A: Research Methodology||155|
|App. B||The Champion Way Statements||157|