Whats the Secret To Being a World-Class Customer Service Company by John R. DiJulius, Hardcover | Barnes & Noble
Whats the Secret To Being a World-Class Customer Service Company

Whats the Secret To Being a World-Class Customer Service Company

by John R. DiJulius
     
 

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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth

Overview

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Product Details

ISBN-13:
9780470196120
Publisher:
Wiley
Publication date:
05/02/2008
Pages:
336
Sales rank:
346,891
Product dimensions:
6.36(w) x 9.04(h) x 1.19(d)

Related Subjects

Meet the Author

John R. DiJulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.

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